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On-Demand picture kinda fuzzy

I have noticed that the movies that I play from the on-demand guide for subscription channels have a very different look. The picture is usually somewhat fuzzy compared to regular programming. What's the deal? Anyone else had this problem?

Comments

vfrankowski

Totally agree!! I am surprised that nobody else has replied to this post. I remember reading something about this topic some time ago. Someone brought it up with regards to IMG 1.6 but nobody commented whether or not it was corrected with 1.6.1. I watched a movie last month with my daughter and it was so blurry that the channel logo in the bottom right corner was almost unreadable. Came from Comcast and would never go back but their On Demand was much clearer, in SD that is. Their HD on demand was very pixelated. I am hoping that the new IMG corrects this.

keljpvs

I'm just glad that I'm not the only one with the problem. But, it would be nice to have it fixed!

Justin46

Just curious, are you guys referring to the SD On Demand or HD? I never watch SD so I have no idea whether it is fuzzy or not, but the HD seems ok to me.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 76248

ubrgeek

Actually, this is the reason I logged into the forums to see if anyone else has experienced the same thing. The non-HD movies are terrible in quality. There's no reason for it, either.

fiostvman

SD VOD has been fuzzy from day 1 on FIOS. HD VOD looks great.

Poor quality SD VOD has nothing to do with the current IMG. I have been told by folks here and over by DSL reports that the poor quality is due to how the source material is encoded and if that is the case, it is imperative that Verizon works with the content providers to have this improved.

You can't advertise that it has the best picture quality period when SD picuture quality(On HDTV and VOD) is very poor.

ubrgeek

Does anyone know if Verizon (a) puts out customer surveys and (b) responds to them in any meaningful way? I just tried three different non-HD movies and they're unwatchable because they're so blurry. To say you offer the most HD is great, but let's be honest, without paying a lot extra, there aren't a heck of a lot of useful HD channels. Without getting all of the premium channels (we get the non-HBO/Cinemax package, whatever that's called) that cuts back even more on HD content. All of that would be fine if the "standard" on-demand movies, shows, etc. were of decent quality, but they're absolute crap. I can't believe it, but Comcast had more offerings for OD and much better quality.

Come on Verizon, plenty of customers are complaining, but I have yet to see a response ... be it an actual change in service or at least anything more than lip service to future plans. How is it you can be content to be compared to Comcast and to come out in second place?

Phred

Same problem here too. How can verizon let this issue be? It's impossible to watch without giving myself a headache! Fix it or get rid of those useless SD offerings.

ubrgeek

We're trying to watch Outland on on-demand. The quality is terrible. I know the movie is from 1981, but if it can look cleaner on even VHS, then why the hell does it look so bad now? Verizon, you brag about the on-demand portion of your service, but it's terrible. Should anyone from the company actually be reading these posts (and by "these posts" I mean the many, many posts on this topic) I'd love to hear a response (actually, so would all of us.) You have all of our email addresses (you're quick enough to send us our bill notifications) so why not address the issue?

Do you guys have an ombudsman? You know, someone whose job it is is to hear our complaints and then do nothing about them ...

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