I transferred my service from one apartment building to another (i.e. same apartment complex) on 8/5/17. I was told repeatedly that I could not plug in my router (as I had done in my first apartment) and had to wait for a technician. The technician was supposed to come 8/17/17 from 12-4pm... s/he never came. I called customer service and was told that (1) a technician did not have to come and (2) my service would start that night. My service did not start that night and so, I called Verizon on 8/20/17. This time, I was told that a technician had to come out. A technician was scheduled to come 8/26/17 from 8am-noon. The technician showed up on time and told me that my order for wireless never went through. That was a little shocking and frustrating to hear, especailly since I spent hours on the phone with Verizon agents. The agents were very friendly and respectful, but they all kept telling me different things (i.e. whether a technician was needed and when my service would start). To make matters worse, I am a student who relies heavily on the internet to complete my assignments. I had to walk to different coffee shops in order to get wifi. If only I had wireless service at that time...
