Recently Verizon's Spambot has decided that an email communication between me and my security software vendor is spam and has blocked it. This communication had been ongoing for a couple of weeks without any issues.
I continue to jump through the spamdetector hoops with no resolution.
A 30 minute phone call with a tech also produced no resolution; nor did the chat with his supervisor.
A tech called me at 6PM Friday & when I told him it was not a good time to talk we rescheduled for 9AM the following morning.
He finally called me at 6:30PM that day and left me a voice mail. 
The general attitude is that there is nothing anybody can do about this email being blocked so the trouble ticker was closed.
This is pure bovine excrement!
I am locked into using this particular email because that is the way the vendor deals with trouble tickets. It is an important email and Verizon tells me there is nothing anybody can do to override the Spambot's decision. REALLY??
Verizon has no way to override an automated error of this magnitude??? 
I have been a Verizon customer for many years, but now I am rethinking my connection with Verizon.
I have no reason to think that the autonomous robot won't decide to block other important emails in the future and I cannot do business this way.
Add to this the fact that there is absolutely no feedback regarding the unilateral decision to block my emails (so I can try to correct the issue at my end) & I am actively researching a new ISP.
Major fail, Verizon. Major fail.
