I run a business out of my home and depend on my DSL service. It stop working 4 days ago, and Verizon has admitted it's a "wiring issue" on their end. Since it stopped working, I have called Verizon 10 times, been put on hold for a total of 6 hours (no joke!) with no resolution. I have literally begged each agent to help me before my business goes under. Each time I'm told they are "working on it" and my service will be installed that day. The day goes ends and no service. Four days in a row. My ticket number is NYHM01PEK5. So far I have spoken to many Verizon employees including Liam, Muhammed (promised service by 2pm Thursday), Paul (put me on hold for 25 minutes and never picked back up) Alexander, John (30 minutes on hold), Mike (promised to call me at 2pm today, never did), Alex and Marge (who I spent 75 minutes on the phone with, most of that time on hold). Marge did call me back at 7pm today with no resolution. When I asked Alex to escalate the issue, he offered to send and email to a manger, he told me he had no way to call anyone for a critical situation. PLEASE STOP LYING TO ME VERIZON AND RESTORE MY DSL SERVICE!
