Verizon Business FIOS HELP!

lisam132

We upgraded our business service to FIOS in January. They switched our relatively new ESI Phone system to FIOS Telephone as well. The caller ID has never worked on the phone system since the switch. I have called atleast 7 times and spoken to numerous people including Ross, Jamie, Bruce in the Team Presidental appeals and Friday I spoke to Yusef in Business IT. More than one person has said it is an issue with the programming on the line from their side, I have confirmed with the manufacturer of the phone system the same information. No one ever calls back and they close the tickets without the problem being solved. Can anyone help me get to the right person, or am I better off switching the phone service to another carrier. Any help is greatly appreciated!

[Deleted User]

Hi lisamori,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.