Incorrect name appears on my out going caller ID

judesmom1

I have been trying to get a problem resolved for over ten day to have the correct name a show on my outgoing caller id. I have spoken to 5 agents, 2 supervisors , received 5 repair ticket numbersand the only response I get is " it will be fixed in 24hours, it is now 240 hours and the problem is still not fixed. Does anyone know the name or e-mail address in corporate hearquarters I can contact.

Thank You

[Deleted User]

Hi judesmom,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.