For two years, everytime it rains my landline goes out until the weather dries up. 6 weeks ago a tech came out and diagnosed a bad wire from the telephone pole, replaced the wire all the way across the highway. A week later there was more static. Next rain my phone went out, and when it started working agan(but with lots of static), I called in and was given a 10 day later appointment even though I told them that was useless since the phone would be working by then. I waiting 10 days anyway, and no one showed up.
Yesterday it rained. The landline is dead again, and I just got an appointment (via internet) for 10 days away.
How totally useless this company is, 10 days to fix a problem. I need contact with a human being, not a telephone robot, to get someone out here while the problem is occuring. It's not inside the house, so its probably some piece of equipment (on a pole?) that's allowing rain water to enter.
I also should get a refund for the times my service has been out.
How can I contact a Verizon Human Being when my telephone isn't working. And please don't refer me to the useless online troubleshooter (that demands a second contact number before it will proceed..guess what Virginia, I don't have one!).
I hope someone can help me...
