Cannot make online payment or see past statements since November
I tried to make a payment in December and I kept getting an error message that payment services were not functioning. I figured it was a glitch and decided to try later. My account page shows a zero balance. I called the customer service to pay. I was not going to pay by phone and be charged a fee when this was not my fault. I just made a random payment for the amount due. I was told that it was an internal problem and someone would call me back. No one has called.
I had to do the same thing in January. I am know trying to pay my February bill and I am still unable to pull up anything (My last bill showing is the one from October) My last payment according to the website was made in November. I cannot bring up ayment history. I am not going to call to make payments every month. I refuse to pay a fee for to make a phone payment and I would like to be able to check things online. I can't even look at my current bill for a balance in order to make a payment. Thank you.
