I bought intio the sales pitch of the Verizon salesguy just to find out that, half of what I was told I would get wasn't either there or the free became paid.
I was paying about $110 with comcast and happy with their services (30mb internet at no additional charge). Salesguy told me with the $79.99 extreme hd package, i would also get movie channel, hbo and he could even get me the french channel for free if i sign up today. Figre that I was getting at least 40 more channels and a french one, i signed up since my contract with comcast ended last April.
He told me:
Installation would be waived, I would get 2 addtional boxes for free for 6 months and the DVR HD box for $6.99 for 6 months instead of $15.99.
It has been 2 months now and for 2 weeks, I didn't get any service and called them 5 times. I work from home sometimes and that was a pain. I even called the sales guy but he never returned my call. My bill instead of being $$89.99 including taxes, was $145 the first month and $135 the second month.
Whatever he told me was bogus. My box freezes, internet goes down for hours and to top it all, I'm charged $9.99 for one french channel. I called customer service to explain the situation, they can only tell me sorry but you got the wrong info; in the meantime, i'm stuck in this contract and there is nothing i can do. What a shame. FIOS guaranteed 20MB down with 5MB up. On a good day I get 6-8MB down and 2-4MB up. For some reason I can't get the tect to come out despite requesting it. I was even told I would get 1 month credit, but when I call the next time, thwey don;'t even see anything in the notes.
What a bunch of Bull. REally disappointing !
