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Yahoo mail login redirected to Verizon webmail

Hello. I am locked out of my Yahoo Mail.

This is the message I am getting.

Your account safety is our top priority

We have detected some unusual activity on your account and as a result we've temporarily locked it for your protection. You may unlock your account immediately by changing your password.

But when I click on Unlock and Change PAssword, it brings me to the Verizon Fios login page. please help!

thanks

Comments

JPA12

Same is happening to me. I have been using Yahoo! mail since 1999 and I am now locked out of account, stuck in this endless loop. No matter what is tried, the "Unlock and Change Your Password" link takes me back to www.verizon.com.

I have been on the phone with Verizon service reps, to no avail. One gave me a Yahoo number to call that turned out to be a phone number for questionable purposes, another time I was provided a Yahoo number that just did not work.

The only thing I can do is to escalate this at Verizon as the Yahoo! programmers are sending me here.

This is very frustrating and I am very unhappy with the stunt being pulled by Yahoo! here.

[Deleted User]

Hi JPA1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

dmshank

This has happened to me too...I used to have a Verizon account with sub-accounts beneath it when we had High Speed Internet. I am locked out of one of the sub-accounts and cannot change anything on another sub-account...when I contact Verizon, they have no evidence of the sub-accounts.

[Deleted User]

Hi dmshank,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

TJJ2

This just happened to me last Sunday. Same message. I've had a Yahoo email for 20 years and use it as my primary. A few years back , got Verizon DSL and it came with an email I rarley use. I clicked on all the Yahoo links and it sends to the verizon home page. Spent 45 min on phone with verizon and they claimed zero responsability and stated they have never heard of such a problem. Like others I need to regain access to the Yahoo to retreive all important info. Fed up with both companies and feeling usless.

[Deleted User]

Hi TJJ,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

meg899han

The same has happened to me. Had the yahoo email for 20 years! I'm at a loss for words with frustration with verizon and yahoo. There is no one at yahoo to contact and verizon keeps sending me there.

meg899han

Has this issue been resolved for anyone? If so, how or who should I contact?

[Deleted User]

Hi meg899han,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

AmydeV1

I am having the same exact issue!! Please help! This is my work account and I have not had access to my email for a full day. I cannot log on b/c it redirects me to a verizon address. HELP ME PLEASE!

[Deleted User]

Hi AmydeV,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

BRD3

I'm having the same issue. Yahoo help is helpless so want to try the Verizon path. How do I escalate?

[Deleted User]

Hi BRD,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

verizonmojo

For people with verizon.net email addresses that use Yahoo to access their email, try changing your password (it will be on a Verizon site) to one with ONLY letters and numbers - no special characters. That was the resolution to my issue accessing my mail. The passwords between Verizon and Yahoo are linked but there's some issue with special characters on the Yahoo side at the moment.

If someone with a yahoo.com email address is being directed to Verizon to change passwords, I have no idea what the fix is there. For those using Yahoo to access their Verizon-based email, I think the above should help.

mwgmream

Have not been able to access my Verizon/Yahoo email account. Try logging in but says invalid password even after changing it. According to Verizon website if you have a Verizon/Yahoo email you did not have to do anything but now cannot do anything. I was able to check it in a round about way up to about 12/13/17. VERY FRUSTRATING!!!!!

KH-OrnEsh1

Hi mwgmream,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Paulf106

elp I am having the some issues. I am recieving following message, "'

Your account safety is our top priority

We have detected some unusual activity on your account and as a result we've temporarily locked it for your protection. You may unlock your account immediately by changing your password.

Our apologies for any inconvenience this may have caused, but your account safety and privacy is very important to us.

Sincerely,

Your customer care team"

But when I click on link it sends me to verizon log in page.

[Deleted User]

Hi
Paulf106,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

AlisonSong

I can send and receive emails with my email address ****@verizon.net. However, I cannot log into verizon email on Yahoo to access my email on my computer or to change my password. When I try to do so, I get re-directed to My Verizon web site.

Please note I have spent 3 hours today on a call with Verizon Support and no one has been able to assist. Please help.

[Deleted User]

This issue has been escalated to a Verizon agent.

RichBoswell

Hello. I am locked out of my Yahoo Mail.

This is the message I am getting.

Your account safety is our top priority

We have detected some unusual activity on your account and as a result we've temporarily locked it for your protection. You may unlock your account immediately by changing your password.

But when I click on Unlock and Change PAssword, it brings me to the Verizon Fios login page. please help!

Snoopy73b

I'm having the same issue. I'm locked out of my yahoo mail account. It says there has been unusual activity on the account. I keep getting redirected to the verizon log in page. HELP!

Greg211

I'm having the same issue with my subaccount all password reset attempts from Yahoo loop me back to the verizon page where I am already logged in.

Please Help!

acrunner

Hello. I am locked out of my Yahoo Mail.

This is the message I am getting.

Your account safety is our top priority

We have detected some unusual activity on your account and as a result we've temporarily locked it for your protection. You may unlock your account immediately by changing your password.

But when I click on unlock/change password, it takes me the Verizon Fios login page. Help please!

[Deleted User]

Hi acrunner,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.

Pedro11

Was this ever solved? It has been 5 years since your message and now I have the same problem. Why is mail.yahoo.com being forwarded to verizon?

Pedro11

Has this problem been solved?

[Deleted User]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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