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DSL and phone lines

Trees and vines are overtaking my phone lines and every time we get wind or rain I have problems with my DSL connection. It just shuts off. HOW do I get these phone lines cleared of trees etc. There are trees lying on the lines all along my street. It's totally overgrown.

Comments

Edg1

Unfortunately trees and vines are the homeowner's responsibility. Not Verizon's. Have a Tree company trim your trees and then contact Verizon to see if the wire was damaged from the trees/vines.

Renee114

The trees are not on my property. Nor are they on anyone's property. It's a wooded area across my street, where the lines are. You think I'd demand they clear lines on MY property?

[Deleted User]

Hi Renee1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.

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