I have a telephone pole between my property and a commercial property, serving both sites, approximately 250' from the road. The telephone is sagging almost to the ground. 3 years ago I was advised to clean out the hedgerow there so they could pull the line up. Did that no one ever came back. Since then have had two repairmen out for the line and they were to report the problem to the line dispatcher. Nothing done. Early last year a Verizon crew came in unannounced and destrpyed the entire hedgerow buffer between the two properties. I assumed that meant they would at least be fixing the line. No one came out to fix the line so now there is no buffer between the two properties, vines starting to regrow and a line that is almost touching the ground at this point. There is no easy way to contact Verizon and get directed to the line crew dispatch to get this resolved. The line needs to be re-run at this point. We will be replanting that area since their is a deed restriction (which Verizon violated when they cut everything down) that requies the hedgerow not be altered in any way and to keep the buffer maintained between commercial and residential property. Short of cutting the line to get their attention what do I do or who do I call?
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