I contacted Verizon customer service to activate call forwarding. All calls need to be forwarded from my home phone to my cell phone. At the first attempt the customer service representative told me that call forwarding would be activated within 15 minutes. An hour later I attempted to check if call forwarding was activated, and realized that nothing was done. I contacted the customer service again, and was provided with the order number, and was told that a specialist would contact me within an hour. When nobody contacted me I reached out to customer service again, and was told that it might take up to 4 hours. At the end of 4 hrs Verizon called, but the call was disconnected. I reached out to Verizon customer services again and tried to speak with the same representative but was told that this is impossible. I had to repeat the everything again, and the customer service representative could barely understand english. She kept telling me that I can check my voice mail messages remotely and was giving me access numbers. Finally she told me that call forwarding was set up but she was unable to check it because it would go into effect only at 1AM eastern time. When I asked who I can place a complaint she simply disconnected the phone. This is my 6th call to verizon customer service for the evening, and I am not sure that the issue would be resolved. I am being told again that the order is being processed, and nobody can help me. I have never recieved such run around, and such poor customer service. I must say that every customer service representative mentioned that this service cost $12, and whether I am in agreement to pay the fee.
All the customer service representatives are making sure that thank for being a loyal customer and at the end of the conversation asking if they provided a 5 star service. The service does not even qualify for 1 star to say the least.
