Child Item

Site Totals

61493 Questions Answered 271 Categories

FIOS Email: Doesn't work with Windows Live Mail?

I have follow the instructions posted in mid April 2015 for changing the email settings and they do not work at all with Windows Live Mail.

Unable to send or receive messages for the Verizon (text deleted by me) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Authentication failed
Server: 'pop.verizon.net'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

I am using the exact same identical password I used successfully to access webmail. I confirmed the port settings of 995 (incoming) and 465 (outgoing) are being used in the set up. I noticed various versions of Outlook (Express, 2010, etc) have instructions posted here but not Windows Live Mail. Do the new settings not work on the client?

Comments

FlyingCat1

Update: I did find the instructions posted at http://www.verizon.com/Support/Residential/Announcements/general-announcements01.htm?CMP=EMC-CVZ_ZZ_ZZ_Z_ZZ_N_X00585#WindowsLive and they DO NOT WORK

Followed them to the letter step by step and still cannot access when using Webmail. Here is the response:

Unable to send or receive messages for the Verizon account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Authentication failed
Server: 'incoming.verizon.net'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Justin46

I don't know what else you may have wrong, but you are apparently using the wrong server name(s), they should be pop.verizon.net and smtp.verizon.net.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

FlyingCat1

Made the changes. I keep getting an alert that the password is not valid. (Its the exact same password I'm using to get into the Webmail version so its valid)

Unable to send or receive messages for the Verizon account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Authentication failed
Server: 'pop.verizon.net'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

At this point I'll just stop using the Verizon.net email as my primary and shift to Hotmail or Yahoo since neither of those are having a problem with Windows Livemail

Justin46

That error message can also be generated due to an invalid user name. So what do you have in the user name field, just your user name or your full email address? It should just be your user name, without the @verizon.net. You should also have the "Log on using clear text authentication" option selected.

Beyond that, I am out of ideas without seeing all of your settings. FWIW I use Windows Live Mail, works fine for me.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

Child Item