I've been a DSL customer since 2005. I have had numerous outages and most were resolved fairly quickly. My DSL has been down for over a week 11/14 @ 3am. I have been lied to by customer service promising service within 24-48hrs. Well that was the first call on the 14th. I have called numerous times since last Wednesday and keep getting the same song and dance. I have talked to two supervisors and asked them why they keep telling me that service will be restored when they know it won't happen. It is obviously a hardware issue and Verizon obviously doesn't care. So here I am switching to Comcast since I need to have internet access sometime in the next week, if not today. I hate paying for services I can't use that requires internet. I know Verizon won't compensate for those Bill's just hope I don't have to pay for their lack of service.
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