We have FIOS with a copper line. The phone was down and we got pretty good repair - 3 days. In the process I decided to check the Internet speed, using the test on the Verizon site. It came up 2/0. Zero seemed slow to me, so I called and got an agent. Over perhaps 30 minutes she was unable to tell me whether 2/0 was normal. I had already rebooted the router, but she seemed to be going from a script and told me how to run the test (which I had done 2) and how to reboot (which I had done). Finally she gave me over to another agent. Both agents had thick, Indian/Pakistani/Bangledeshi accents, but the guy was unintelligible. At the end, I decided this was part of Verizon's strategy, to frustrate customers. Anyway, he told me to do a factory reset. He also did not tell me whether 2/0 was normal. So I did that and as a result got 2/0 AND had to reset all my internet extenders and my printer. My techie nephew told me that 2/0 is normal for a copper wire.
