Servers Down on Email Clients?

I have Verizon Fios and use the Windows Mail client to send and receive my Verizon.net emails on my laptop. My last email received was at 1:13 a.m. and I haven't been unable to send or receive emails this morning. I virtual chatted with a Verizon rep after sitting on hold for nearly an hour waiting to speak with someone on the tech support line. She confirmed my settings and then told me the client servers are down and that I can use the Verizon website for email but that Verizon needs "a few hours" to fix the problem. Several minutes after closing the chat, I received a text with a repair ticket notification informing me of Verizon's commitment to fixing the problem by 5 p.m. on 5/23 (a bit more than a few hours). I'm just wondering if anyone else is experiencing a problem too? I live in the Philadelphia area. Thanks.

Accepted answers

merlin96

My email in Windows Mail is starting to work again - checking messages very slowly when I click Send/Receive but it is working and messages are coming in. It appears that the problem is being worked on/possibly resolved, hopefully soon.

All comments

esker

Seems to be out in MA (FIOS) at least for me. Haven't called.

docb2

Thank you for posting this. There's a long thread in DSLReports about this outage, and as usual, nothing on the VZ website about it! Your post contains the first information from VZ we've seen. THREE DAYS???? That's ridiculous.

CAW125

Long Island. Absolutely nothing in or out via Express, Live, phone or tablet.

'Looking for sever', is all I get until timed out.

Forget calling. No direct phone response for over an hour. Customer support.?

On line chat gave me same erroneous info

So I'm on here on the webmail site, the only way to get any email.

This, not even 24 hours after the settings change deadline.

starrin

I live in Virginia Beach. This is the 2nd time in a week. Totally UNSAT.

AND the ETR this afternoon doens't help much. I do my work in the morning

starrin

Sceneryguru

Good Morning Group:

You're not alone...

I to cannot receive my e-mail this morning. Logged on at 6:45am as I usually do... and received some info concerning SSL.

But no mail.

Did a Google search and found this forum. Looks like we are a small but growing club of dissatisfied Verizon customers.

I certainly hope that the outage is brief, as most of my mail is business related. It’s like telling your customers my e-mail is down. (Read: my dog ate my homework) They don't care, they want answers to their inquiries.

Unhappy in Southampton, PA Smiley Frustrated

merlin96

Yeah, I did live chat b/c I was on the phone waiting for over an hour at 4 a.m. Their wait times are pretty atrociious. It really is a broad discrepancy between several hours and 3 days so let's hope that with a problem that is apparently this widespread, Verizon manages to get it fixed sooner rather than later, especially since the 23rd is the start of Memorial Day weekend.

JaceWieser

You can currently get to mail here: https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails#mail_Emails_INBOX

Not a solution, but a work-around...

merlin96

Sceneryguru,

Once you log into the Verizon website, your emails should get diverted there. I know it's tremendously inconvenient espeically if you, like me, keep a lot of info in folders on your email client page but until this is fixed, you might be able to access the emails on the Vz page and just go back and forth between to make it work somehow. I don't work for Verizon, but I'm just trying to come up with a way to access my emails and get to what I need until this blows over. The emails will come into the website once you log in but they won't go to both sites at the same time so you have to log into the Vz page to get them to go into that inbox. Once this is fixed, log back out and they'll go back to your Outlook or whatever you use.

tiocharlie@verizon.net

Just reporting that I can't receive or send email in Outlook here in Central Maryland. Hope it's fixed soon!

groucho8941

Trenton, NJ here and MacMail email client can't send or receive email either this morning (May 21, 2015). Thought it was the 'new' security settings and changed them back but nothing. Then I found this forum thread. Pitiful service from Verizon.

georgeny1

I am down in Westchester County NY ( 35 North of City ) apparently since 3 or 4 am today!!

George in NY

timkea

I'm in Chalfont. Can't get anything. Website had me go through hoops of changing security settings. Evidently Verizon upgraded security last night and now it doesn't work. I have internet but no email on my phone, computer or directly on Verizon website. Infuriating.

timkea

There must be hundreds, thousands of people trying to get email and looking for answers. It would be polite if Verizon posted something on their website that servcie is down, don't waste your time trying to get in. Maybe no one works at Verizon until 9am. Banking hours with good enough for government service.

Scoop8

Same here. When I checked my Outlook (Office 2003 version) this morning (about 4:45am U.S. CDT Dalllas TX area), I got the "send/receive" errors.

My settings are current:

Incoming (POP3) pop.verizon.net Port 995

Outgoing (SMTP) smtp.verizon.net Port 465

I agree with the majority of the posters here regarding general communication strategies with Verizon.

The problem with issues such as these is that the end user isn't aware that the provider has a known issue and hasn't deployed a general communication method to inform the customer so that they don't spend unnecessary time searching for the source of the problem.

To be fair about this particular issue and keeping in mind that this is only one customer's pov, I've had very good service with Verizon FIOS over the years with virtually no interruptions of service and have had only a handful of E-mail (Outlook send/receive errors) outages during that same period of time.

However, Verizon's communication performance isn't good, my take.

The good news, is the 'net itself Smiley Happy , "googling", forums such as this one. When it looked like this was a Verizon/server issue, I checked this forum and sure enough, I got verification that this wasn't an issue locally with my PC's.

@timkea wrote:
There must be hundreds, thousands of people trying to get email and looking for answers. It would be polite if Verizon posted something on their website that servcie is down, don't waste your time trying to get in. Maybe no one works at Verizon until 9am. Banking hours with good enough for government service.

psupug

Yes I am experiencing same issues, says pop server is incorrect, on both I pad and i phone...

Stratman62

North Jersey here. Same issue. AND if I go to web, it says I need My Fios app. THAT won't download and install. When I request desktop site, I can sign in but page will not display properly. What gives here? Unacceptable that VZ doesn't have an advisory on their website.

merlin96

Someone just posted on the DSL forum (1) that Verizon has verified the outage via twitter but given no info when it will be back up and (2) that it appears that the webmail is now also down. As to the second, I am still able to send test messages to myself but have not received any emails from the outside, which is kind of strange by this time of the morning so while I cannot independently verify that it is down, it does seem that something is not quite right with it.

Anyone else getting emails or not getting them through the website?

jtownjohn@verizon.net

I am in Pittsburgh and my email is down as well. No notification should be unacceptable. Likely move all business email to icloud account at this point. More conficence in apple than Verizon.

John P

YankeeDoodle1

Microsoft Outlook also not able to access server. Usually it takes 24 hours for Verizon to recognize a problem. It should never take that long to correct.

avrokhorov

The same situation.

I sent/received emails last time at 10 PM 05/20/2015

At 4 AM 05/21/2015 I obtained the following message:

"Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Verizon', Server: 'pop.verizon.net', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F"

I use WinXP+Outlook Express (Dell desktop) and Win7Home+Outlook2007 (Dell laptop).

At the same time, I was able to enter the Verizon's web mail. I am from Gaithersburg, MD

Hey, VERIZON!

We're waiting for your explanations!

merlin96

Scoop8

It appears that Verizon may be getting close to the fix. Earlier, my "Send/Receive" test e-mail wasn't working (can't connect to the server, etc).

Now, I'm receiving the test message in my 'net Verizon Inbox but initially Outlook still wasn't connecting to the server to pull it into Outlook.

That just worked once for me (retrieved my test e-mail into Outlook) but the Send/Receive duration is still giving the error.

@merlin96 wrote:
My email in Windows Mail is starting to work again - checking messages very slowly when I click Send/Receive but it is working and messages are coming in. It appears that the problem is being worked on/possibly resolved, hopefully soon.

Same here, Just now pulled in a 2nd test e-mail ok but still sluggish send/receive operation.

Reminds me of the 1990's submarine movie "Crimson Tide" (Denzel Washington, Gene Hackman)

"Con, Radio.... I think she's breathing again. We're getting really close!"

Rocky3629

I use windows live and my email is not working either. I changed to the new settings and it has been working for a month and now it stopped working.

Rocky3629

I live in Baltimore Maryland

brevoort

Essex county NJ nothing here either.

Scoop8

Seems to be getting better for me slowly. I just pulled in several email notifications from this forum (auto e-mail's when someone posts here).

It's still slow but working as of this moment.

starrin

How about an alternative approach. Years ago when VZ dumped USENET (Newgroups) servers, folks just shifted to the myriad of servers available, some free. Usenet lives (and on one VZ group, they are complaining also)

Are there alternative email servers out there that folks can pick up and connect their email service to direct, so that VZ does not relay nor get in the way?

Just askin'

starrin

Scoop8

@starrin wrote:
How about an alternative approach. Years ago when VZ dumped USENET (Newgroups) servers, folks just shifted to the myriad of servers available, some free. Usenet lives (and on one VZ group, they are complaining also)
Are there alternative email servers out there that folks can pick up and connect their email service to direct, so that VZ does not relay nor get in the way?
Just askin'
starrin

Good idea to consider. I've thought about setting up a Gmail account in the past as a backup email option but haven't as yet done it since my Verizon email issues have been rare.

I'm now receiving all e-mail's into my Outlook although the send/receive speed is still intermittent. It's definitely improving as time progresses for me.

YankeeDoodle1

Problem now appears resolved.

maryb20121

i still can't get my email and I can't log on via the internet with my password. Are you all sure it is resolved?

georgeny1

Mine resolved in Westchester County NY.

George in NY

merlin96

Yes fully resolved here in Philly.

Scoop8

Mine is working but the Send/Receive speed isn't what it was prior to the Server issue. It's slower overall but working.

Some Send/Receive commands are almost as fast as before the issue and some are slow.

Dallas, TX

tdam241

Stll down in Delaware. No access via iphone. When I try to open email, I get a blank white screen and it just keeps closing.

Retrogrouch

I am having the same problem. As of about 11:30 PM on Wednesday May 20 I have gotten no new email on any of my devices (Mac/iPhone/Ipad). I can see new emails at the Verizon Webmail site. I had not changed any settings on any device prior to the disruption.

BxNY

Was able to download email to Outlook earlier today but NOT send from Outlook. Now, as of 4:10 p.m. EDT (NYC), can't receive or send. This is beyond belief.

NJcomputerUser

Still not resolved in NJ either.

Scoop8

Perhaps the repair is getting rolled out by regional servers. It's been ok here since mid-morning. My Outlook Send/Receive speed is back to normal (fast) speed.

- Dallas, TX

BxNY

Am on hold - surprise, surprise - wtih Verizon customer service somewhere in India. I have been as polite as humanly possible but apparently they have no idea there is a problem in the U.S. How is that possible? I am now on hold for a supervisor. Have the supervisor on the line. Are you ready for this??? She is telling me it is Microsoft's problem that my email will not download or send. Did you all hear me scream? I told her that this was squarely in Verizon's court. They had months to test the changes with all the various email programs. It's not as if Microsoft Outlook is a small, seldom used program. When I asked when this issue would be resolved I was told, "They're working on it." Note: not we're working on it; they're working on it. Guess I wouldn't want to be associated with Verizon either. Finally, I just said that this is totally unacceptable and I hoped this call had in fact been recorded and would be passed on to "corportate". I am so done with Verizon. Anyone have any suggestions?

Jobeth1

Cannot access my verizon e-mail on my cell phone. It works on everything but the phone and Verizon said it was a Samsung problem. Samsung assured me that if I re-formatted my phone it would work. I did that and of course lost all my data on my phone. As soon as I put in the verizon password on the new account, I got the same message that the password was wrong. This is a VERIZON issue and Verizon will not own it. I am so frustrated!

BigbirdPhila

@Jobeth wrote:
Cannot access my verizon e-mail on my cell phone. It works on everything but the phone and Verizon said it was a Samsung problem. Samsung assured me that if I re-formatted my phone it would work. I did that and of course lost all my data on my phone. As soon as I put in the verizon password on the new account, I got the same message that the password was wrong. This is a VERIZON issue and Verizon will not own it. I am so frustrated!

This thread does not pertain to your problem. This thread had to do with a 5/21 Verizon server outage, which has since been fixed.

I would suggest you start a new thread regarding your problem. Provide as much information as you can so people can help you. As a long shot, passwords are case-sensitive. Make sure you have entered the password with proper upper & lower case.

Fergus155

Same here in Somerset PA. Verizon email outage is on its 3rd day. Probably being fixed by same people who did Obamacare website.

Fergus155

Not resolved for me either.

tns2

@Fergus155 wrote:
Same here in Somerset PA. Verizon email outage is on its 3rd day. Probably being fixed by same people who did Obamacare website.

Servers are not down, so you have some other problem.

DebbieCarterPA

So why does this website:

http://www.websitedown.info/pop.verizon.net

say that it's down?

I HAVE started a new post about this problem, because it's not resolved for me. (I can't get in through Outlook 2010 or Android app, but webmail access is fine.) And an online chat person checked my Outlook settings and still got the error.

Debbie