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Repair service

I’ve been out of service for the past two days. I’ve called repair service twice in the past two days and have now spent a combined total of 7 hours IN THE QUEUE WITH NO ANSWER! As a Verizon retiree this level of service is atrocious. The quality of service is pathetic.

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[Deleted User]

Hi Vzretired,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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