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I would like to speak to a person from verizon
Call 1-800-VERIZON
that is the number to speak to them.
since you are in NY state you can contact the following website
http://www.dps.ny.gov
they have a toll free number to receive your complaint.
and an online complaint service.
You will need to give them a phone number you can be reached at. They regulate Verizon and will get you in touch with Verizon executive escalations.
they call back fairly quickly.
Good Luck
