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cannot connect safely to server

My Samsung Galaxy Avant is not loading new emails; "cannot connect safely to server" is shown after any attempts to change settings. Emails are coming in at AOL and MacMail on home computer but not on the phone. Outgoing mail is working however. Using the Android email that comes with the phone. Never had a problem until this week.

Any suggestions?

Comments

JohnZ2

Same here. My Samsung S5 email stopped fetching emails two days ago. It can send emails but it cannot connect to the POP server. My windows PC Thunderbird client works fine with the same settings. I get the "cannot connect safely..." message when I try to configure the pop server with SSL. When I change it to "SSL (accept all certificates)" it spins for 5 minutes and times out with an error.

uncB

Thats my proble exactly....still looking for solution..

kch3

i have samme issue. happend 2/22. others have same issue too. is this a verizon issue ? i have try chnaging settings, still same issue

KG8069

I am also having this issue. I've tried removing/adding, clearing out space, checked all the settings. Just spent over an hour on chat with Verizon support and they didn't have an answer. I'm hoping someone figures this out. Also started on 2/22. They must have done something!

starrin

@KG8069 wrote:
I am also having this issue. I've tried removing/adding, clearing out space, checked all the settings. Just spent over an hour on chat with Verizon support and they didn't have an answer. I'm hoping someone figures this out. Also started on 2/22. They must have done something!
I'm not sure Verizon did anything other than buy AOL, shift Verizon email under AOL management and washed their hands of the problem.
AOL is now tidying up and some folks have lost the ability to use their email clients.
As I remember it, many years ago Japan decided their were too many alphabets and dialects. They defined that henceforth the alphabet would be thus and so --- and some folks wound up unable to spell their names

kch3

The transition to aol has been terrible. I don’t anyone at Verizon cares .....

gaupmw

Same here! My Galaxy S6 just stopped receiving mail. I ended up deleting the account to try to set it up new, but keep getting this same message, Cannot Connect Safely to Server. What the ____, Verizon?

JackMathis

I have exactly the same problem. Nothing I've tried seems to help. My desktop, running Linux Mint Thunderbird, works fine, and outgoing email on the S5 works fine, but nothing comes into the phone.

kch3

I gave up on Samsung's email application and used Gmail app and set up my Verizon mail accounts . Work fine. I called Samsung and they said to do that and check aol settings .I have given up on aol and verizon

gaupmw

My Samsung Galaxy S6 just stopped receiving incoming mail for no apparent reason. I tried over and over again to set up the incoming POP3 server mail settings and kept getting a message "cannot safely connect to server." I finally solved the problem when I used AOL's settings for POP3 email via third party email apps, i.e., incoming POP3 server = pop.aol.com; SSL required, port = 995. AND VERY IMPORTANTLY: user name sent to incoming POP3 server must be your full verizon.net email address---your phone will NOT log in to aol.com incoming server unless using your name@verizon.net full user name, this is the same as if you were logging into aol.com email on their website. And I found the ONLY way I could change the user name shown on the incoming server settings page (it was grayed out) was to delete my email account on my phone and start anew, and use MANUAL setup. But after setting it up (including using AOL's outgoing mail server = smtp.aol.com; SSL required, port = 465), my good ol' email icon on my phone works again! I had downloaded the AOL mobile phone app, resigned to getting email through their app, but now don't have to, uninstalled that, and can keep using my familiar email application. Hope this helps someone.

B112

Same issue here -- as of Feb. 22 I cannot sync my Email on a Samsung Galaxy Note 3 with my AOL account, although test emails sent from it do appear in my online account. Testing the configuration settings generated the "cannot connect safely to server" message. First time I've ever had any problems with this account.

TomH121

Glad that you solved your problem.

Great that you shared your solution in detail.

Jackel1

Freaken ditto

Cannot safely connect to server

Just got off the phone with Verizon agent - They at this time have no idea what's going on

I have Samsung Galaxy S6 with Verizon / Now AOL email - aol sucks

Had NO problems until Verizon went over to aol. Problems like frequently having to re-sign my password.

AOL is also looking for a fee to increase email security. I have a hunch they're behind this. My wife has an imac and they charged her $5 a Month for months without her agreement they explain something to do with a security ad on

Anyway feel bad for anyone going through this cannot connect issue that I've spent practically the whole day on with no resolve

If anyone has the answer I'd sure appreciate they share it.

B112

Check out this post:

https://forums.verizon.com/t5/Verizon-net-Email/Solution-Mobile-phone-incoming-POP3-email-stopped-working-got-it/m-p/857195/thread-id/27672

It worked for me 🙂

kch3

It worked ! Thanks. Aol,Verizon and Samsung could not give a solution. .but you did. Thanks!

JackMathis

Many thanks - worked fine for me. I have my samsung email app working again.

Jackel1

Thanks buddy!

arclink

This is so unacceptable. Verizon owns AOL. They dump our e-mail onto AOL and AOL acts as if we are illegal aliens. The reason everyone is having trouble is that these they changed the certification chain for the POP server. It used to start at DigitCert and end in Verizon in Irving Texas and pop.verizon.net. When these problems started a few days ago the chain changed to go from Digicert to Yahoo in Sunnyvale California and pop.aol.com which leads to a name conflict.

I have no issue with the change but why do they not notify the users to change their port settings to AOL? They just left us in the dark to muddle through on our own.

rgambers@verizon.net

I am havig the same problem.... until last night I was able to get incomig ...no outgoing service... same notice.... server problem... After a veryyyyy long conversaton earlier with aol.. tech... with no solution.... (told to call verizon..... call t mobile.... ect... ) I now see that the aol website is down... and all email service seems to be out too.... My gmail account is fine.... so it is definately an AOL problem... so annoying...

Sweeterpea

Thanks so much for your post. I was on the verge of migrating my phones and internet to another provider.

TacoBelle

Does anyone from Verizon really care about their customers? If this many people have had the same problem since Feb 22 (that's about the time my problem started too, though it took me a couple of days to notice it), then it's obviously something they have done and not their customers. It's about time (March 5) to fix it. DO YOU CARE VERIZON? Or are you just too big for us to matter? A sign of the times....

NoNameCC

I submitted the following to AOL support via email on 2/27, and received the reply below a week later. The reply doesn't say that the problem has been resolved, simply that they are aware and working on it.

"My GMail client on my phone stopped syncing my AOL/Verizon.net emails about a week ago. I have tried deleting the account and re-creating it, but when I choose the settings in your online help article, I get an error message saying "Can't safely connect to server. (Certificate hostname not useable for server: pop.verizon.net)
I have tried all four encryption options offered. Nothing works.
I am using Android 6."

Their reply:

"We apologize for the inconvenience, however, there was an issue with our email service that may have caused the problems you are describing. At this time, that factor has been identified and is currently being addressed. While we cannot provide a specific time when the issue will be resolved, please be assured that our team is working to correct it as soon as possible.
Again, our apologies and thank you for your patience."

lumberjohn

This worked for me as well.

pj.chris@verizon.net

I finally got e-mail working again on my Samsung Nook (SM-T230NU). It had been working fine, then started reporting the "cannot safely connect to server". After searching everywhere for tips, here is the combination of things that got it going:

1. Put in your name and e-mail account PW

2. Select Manual Setup

3. Select POP3 account type

4. Change your name from XXXXX to XXXXX@verizon.net

5. Change the SSL to "SSL-accept all certificates"

That did it for me. Hope it helps someone else.

Paul

pacmusicman

I've tried all of the suggested changes posted earlier in the topic, but, I still can't get past the "Cannot safely connect to server" on my retired Samsung Galaxy S4 when trying to add my @verizon.net Email account.

No issues adding the account to my Samsung Galaxy S7 Edge and my Windows 10 devices.

Has this become a lost cause? ☹

RGinVA

Thanks, Paul. "SSL - accept all certificates" is the only solution that worked on my old Galaxy TabPro.

gtwassociates2

Another issue ... My Samsung phone can connect to my email at verizon.net ... I use the settings at verizon.net etc ... But the tablet Samsung Galaxy stops at the set up process with a message "cannot connect to to the server" the set up process in the tablet does not seem to allow setting ports ... message appears at step of setting up the incoming server I believe ...anyone know an approach to adding my email at verizon.net to my Galaxy tablet?

tns2

Which email program Samsung EMail, gmail, Other.

I've seen that message with gmail, and for that you just have to change the settings to allow it to connect despite the warning.

For others you do have to go into settings and make sure it is using ssl. Usually once you set that it correctly sets the port ids. Password is normal (i.e clear text).

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