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PROOF !!!

WebMail loses count of messages, would have lost some of my older email if I haden't caught it and refreshed! First, the errored screen:

Now, after refresh :

Notice the messages that "appeared" after the refresh, my oldest messages... These are often lost if I don't catch the error and refresh.

Now, Verizon, QUIT THE DENYING and FIX THE PROBLEM !!!

Comments

viafax999

Why don't you load an email application on your machine rather than using webmail. Then you could massage them any way you like, keep them for ever and actually have multiple backup copies on different machines. Leaving the email application open all the time would have the mail delivered to your machine as soon as it reaches your isp mailbox.

JRD4

NOT a solution.

I use three different computers to access my email, at two different locations. They must remain in sync, IMPOSSIBLE with a standard email app.

MUCH better if Verizon simply finds and fixes the problem.

gs0b

@JRD wrote:
I use three different computers to access my email, at two different locations. They must remain in sync, IMPOSSIBLE with a standard email app.

Actually, it is quite possible with a standard email program or app. The key is having an email server that supports IMAP. Unfortunately, Verizon only supports POP which does not allow for synchronization of multiple clients. That is one of many reasons why I don't use Verizon's email for anything.

If you want to dump Verizon's email, you have several choices. I have my own domain that I host with a very good hosting company. Their servers support IMAP and I have unlimited email accounts. I spend around $50/year for hosting and domain fees. There are lower cost options as well, though they tend to limit the number of email accounts.

You could use a free email services such as gmail or outlook. Both can be setup to pull mail from Verizon, so you don't have to give up your Verizon email address. Both support IMAP clients.

There are other combinations of low cost domains and free email services that can be created. It all depends on how much you're willing to spend and how much you want to configure.

I like having my email de-coupled from my ISP. If I ever switch ISPs, my email address doesn't change. In fact, I've had my address for over 17 years through multiple ISPs. Can't easily do that with ISP provided email.

Bottom line is Verizon's email service is not very good. There are plenty of options out there. Explore them and find one that works for you.

Justin46

@JRD wrote:
NOT a solution.
I use three different computers to access my email, at two different locations. They must remain in sync, IMPOSSIBLE with a standard email app.
MUCH better if Verizon simply finds and fixes the problem.

First, we cannot see the images you posted, they have not yet been approved by a Moderator. So anything I say here is just a guess.

I have not seen anybody else make the same complaint your have, so I think it is very probable it is a user setting issue. So I wonder what your setting is for Number of messages per page? One of the options is No Limit, which will always display all of the messages in your inbox.

But I really doubt the messages would have been lost anyway, I think they were still there.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

JRD4

I really don't want to be obnoxious about this, but I get tired of Verizon telling me I'm in error.

So:

1) I do have it set to show ALL messages.

2) The pictures were not approved by Verizon, because they show my entire email screen (which is the whole point!!!). So their logic is: refuse the screens and don't show the proof, or I drop the screen shots and don't show the proof. Verizon gets you coming and going...

3) Last time this came up and I hacked around a bit, I got a 501 error message from the WebMail connection. 501 is an error on their site (see below). It is NOT an error on my end. NOTE that the info below clearly states this.

4) The messages are NOT still present, in the inbox, sent, drafts, spam, trash, or any of my other folders. I spent HOURS looking before speaking up, AND got Verizon to look also. NOT THERE !!!

=================================================

http://www.computerhope.com/issues/ch001020.htm

What do I do if I get a 501 error on the Internet?

A 501 is HTTP status code for not implemented. This status code is received when the server does not support the facility required.

Note: A 501 error is not something you can fix, but rather will require a fix by the web server admin who manages the website and server you are trying to access.

Web server overload

If the server that is handling the web page you're attempting to load is experiencing high traffic or is otherwise overloaded, it may be unable to complete your request and generate this error. If you're experiencing this error on a known good page, try loading the page again in a few minutes. If that is unsuccessful, try loading the page again later that day or the next day.

Web server errors

This error can also be encountered when the web server does not properly respond to the web browser's request or the program attempting to make a request with the web server.

Web server out of date

Finally, in some rare situations, the web server may need a software upgrade in order to properly communicate with your web browser or program.

======================================================

So PLEASE, someone with actual knowledge about the workings of the WebMail site, look carefully into this. Duplicate my settings, connect through an actual internet connection, NOT on a local terminal, and delete or move to spam multiple messages at once. Try this at busy times, and when some servers are switching, Repeat, repeat, repeat, and eventually it will come up. THEN FIX IT !!!

tns2

Curious what you mean, that if you didn't refresh you would lose the older messages. I don't see any reason for that to be True. Not see them at the time I understand.

JRD4

Following my situation to a different level, I need to find out if Verizon WebMail has problems with the following common HTML technologies :

1) HTTP 1.1 (vs HTTP 1.0)

2) Pipelining

tns2

What browser are you using?

HTTP 1.1 does not cause a problem with Verizon email.

Pipelining is not implemented or is disabled in most browsers. Opera is the only common one that defaults with it enabled. I don't know if Verizon has a proble with it or not.

Remember you are talking to PEERS.

JRD4

Another error message

Unable to load /webmail/driver?nimlet=reportspam status:502.

This is an error message FROM THE VERIZON SERVERS.

It appeared as a group of spam messages (about 10 or so), was being sent to spam.

A full refresh of the WebMail browser screen was done to prevent message loss, just in case...

-----------------------

502 Bad Gateway errors are completely independent of your particular setup, meaning that you could see one in any browser, on any operating system, and on any device.

Cause of 502 Bad Gateway Errors

Often, Bad Gateway errors are caused by issues between servers online that you have no control over.

----------------------------

JRD4

To TNS_2

Also remember that Verizon does not give us the opportunity to actually talk to anyone with real knowledge of the system, only to "technicians" that are fed only slighty higher quality information diets than mushrooms. Earnestly try as they might, the vast majority of these people cannot be helpful much beyond canned responses.

This is harmful to those with elusive problems because there is no reliable way to get information to or from knowledgable people. For example, my difficulties were first reported as "Can't get email" completely distorting the problem and perhaps poisioning further efforts to relay useful information.

As a result, we are left to speculate and perform "see if it sticks" troubleshooting. Very poor way for Verizon to run the show!

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