HELP!!! Bad Gateway Error on Remote DVR website

AAT2

I'm having a problem with connecting to my DVRs remotely. I keep getting a bad gateway error. I also looked in the port forwarding settings of my router and I see both the STB boxes with a UDP port in a disabled status. I can't delete the rules. Apparently the live chat doesn't work for my area (Maryland) and I need to contact Verizon. The forums state I need the gateway remapped. Can someone PM me or contact me? This what I see in the firewall settings. Thanks! AAT

192.168.1.101:63145	Application UDP Any -> 63145	Broadband Connection (Coax)	Disabled
192.168.1.102:63145	Application UDP Any -> 63146	Broadband Connection (Coax)	Disabled

AAT2

Oh, I forgot to mention, I've rebooted the boxes, rebooted the gateway and I've also used the Vz website reset tool to reset the dvr boxes. Nothing has worked.