Keep My Email

Jeffrey521

I have treid at least 10 times to keep my Email Address. I paid the $20 Friday, Canceled Service Saturday and let them know I was keeping my Email Address. Monday morning it was suspended. I have talked to at least 10 different people who just give me bad website info or just keep transfering me. Is there an Email address or anyone in Verizons Technical/ Customer service who can help? I have wasted at least 3 hours trying to fix what should be a simple thing

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.