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How do I return my DVR?

Verizon stated that I would get two DVR's for free. However, they started charging me for one of them and I do not really use it. I would rather return it now than keep paying the fee per month.

How do I return my DVR? I read on some sites that you can simply take the DVR to a UPS and that is enough. However, I heard from others that you need a letter from Verizon or a box with a return address to return it.

Also, will taking it to a Verizon store simply end this fee? Thanks

Comments

ElizabethS

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus

freddyrich636

You can UPS it, but they charge you $9.99 for shipping, if you return their boxes....

oldfashioned

That should be simple. I'm sure you can call customer service and ask to return it via UPS with a pre-paid shipping label. Or, I don't see why you can't call a Verizon Fios TV store if there is one nearby, and find out if you can return it that way.

I would call Verizon first.

Zman121

I have the same problem, I have 4 boxes and only use 3. I was supposed to return the the extra and was lazy to do it.

Now 12 months later and I am still paying the stupid 9.99 extra,

I am going to return it next week, I just wasted about 120.00 paying for this thing.

retiredme

Zman, if you have a FIOS store nearby, that is far and away the simplest and easiest way to return equipment. I have been to my nearest store several times and they say to exchange equipment as often as necessary. Here is a locator:

http://www22.verizon.com/residentialhelp/fiostv/general+support/account+issues/questionsone/84843.htm

Good luck.

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