Now i have no idea of what is going on at verizon these days but for the people who work at verizon it would behoove you to try to assist customers who have issues with the service or at the very least pass on the issues that exist with fios on to the correct people so that they can fix things the way that they should be so that customers can get what it is that they are paying for. Mega tv channel 466 in new york and new jersey which was dropped on july 31, 2011 where it was reported everywhere that verizon was going to be adding al jazeera there in its place is back on channel 466 but the guide has a message that it is "off the air" where there is no schedule at all to tape off of. That means that al jazeera will not be added on that channel but it could be at another date as verizon made a business decision that to have mega tv channel 466 a channel that is in spanish was more important. Please put up the schedule for that channel so that it does not become like a lot of your other channels that either have no schedules at all or the schedules that you have on there are old and do not match. That brings me to some other things that are wrong with the guide which verizon may not be aware of. Canal sur channel 1549 has been wrong for more than a week. The morning show on canal sur is from 6:30am-10:30am not 5:30am-9:30am which means that eveything that is on after if throughout the day is wrong too. There is also a matter of all of the shows that are on after that morning show that not only do not match because of the time that is on the schedule but the names of the shows that are on after the morning show that are all from different countries do not match either. The guide indicates that from 9:30am-11:30am (which should really be listed as 10:30am-12:30pm) that the show after that is el noticiero from venezuela when in fact it is hola pais from bolivia. The rest after that does not match until 9pm where on the weekends there are also similar issues. Channels 1582 utilisima and 1646 canal 22 mexico are playing programs that the guide indicates will be on an hour from now. 1664 ritmoson has things listed on the guide right now that already played an hour ago while channel 81 msg plus 2 has a devils game on now but the guide indicates that it is a ny islanders game. Hopefully in the future maybe you will add al jazeera because it is currently only in the washington dc area only where a lot of people who are tired of talking heads who just shout at each other on cable news shows that are all about people providing the public with their opinions rather than the news would like a news channel that is all about what is going on in the middle east that gives people an unfiltered uncensored look at the news rather than what passes for news these days.