Can't set up/access email for my Fios ID and can't create additional email addresses

jsgpu933

I am able to log into my Fios account with the username and password used to establish my service. I am not able to send email to this address ("username"@verizon.net), access the email interface or set up additional verizon.net email addresses. I am able to create sub accounts but have the same issue with the sub accounts as with my primary user id.

Clearly I am doing something wrong so any advice would be appreciated.

Thanks

pnoguchi1

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@jsgpu933 wrote:

I am able to log into my Fios account with the username and password used to establish my service. I am not able to send email to this address ("username"@verizon.net), access the email interface or set up additional verizon.net email addresses. I am able to create sub accounts but have the same issue with the sub accounts as with my primary user id.

Clearly I am doing something wrong so any advice would be appreciated.

Thanks

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If you just had FIOS installed, and did not have a previous verizon.net email account you (and me) are out of luck. No new verizon.net email accounts.

Verizon should have made that clear somewhere; took me several hours and several direct phone calls to elicit that information.

BOO!