Child Item

Site Totals

61498 Questions Answered 271 Categories

HD Rental box fee

Has anyone been sold a preferred HD package but cannot receive the HD stations?

We were sold the HD preferred package and found out after we agreed to the price

that we could only watch the HD if we rented the HD box at an additional cost of $13.00 mo.

I issued my complaint and was offered a stipend of what it would cost for the 2 year rental even after they admitted they made a mistake.

I do not like the customer service dept at Verizon. Every customer is just a number and they really don't care if you do business with them or not.

They hide costs and are dishonest.

Comments

CRobGauth

Every provider works this way.

Content is priced separately from equipment.

you don't have to rent stb.

You can use your own equipment (like TiVo) and rent cable card.

Other than local channels, you can't view any channels without some sort of stb.

Verizon doesn't have a specific HD package. All of their packages contain HD channels.

KLuong

I tried to return the set top box to buy a new one but they said they cant remove rental fee from the package.

CRobGauth

You can't but an STB that works with a cable provider.

You can buy a cable card device (like a TiVO or HomeRun).

But there is a rental fee for the cable card.

jonjones1

@KLuong wrote:
Hi,
Does anyone in here successfully eliminate the set top box rental fee? If yes, please show me how. I am thinking about buying new set top box on Amazon and return the current one.
Thanks,
K

I believe what you want to do is not allowed.

i remember reading that you can return the set top box and get a cablecard in its place.

you could drop the higher tv portion and use a streaming tv service like Hulu, DirectTVNOW and pay low monthly price (I pay $35 for direct tv now) and there are no sports fees, taxes, bogus charges etc. I did this when I had cable. Why pay more.

however you will need a Roku, Apple TV, smart tv with the ability to get the direct tv now or hulu or sling app for free. But you can also use a computer, or cell phone and do a screen mirroring or beaming to your tv. This way you save big money by not paying high rates for cable/Fios tv.

you save even if you buy a Roku stick $40 or Firestick etc. ($35) or a Chromcast device ($25)

KLuong

@jonjones wrote:
@KLuong wrote:
Hi,
Does anyone in here successfully eliminate the set top box rental fee? If yes, please show me how. I am thinking about buying new set top box on Amazon and return the current one.
Thanks,
K
I believe what you want to do is not allowed.
i remember reading that you can return the set top box and get a cablecard in its place.
you could drop the higher tv portion and use a streaming tv service like Hulu, DirectTVNOW and pay low monthly price (I pay $35 for direct tv now) and there are no sports fees, taxes, bogus charges etc. I did this when I had cable. Why pay more.
however you will need a Roku, Apple TV, smart tv with the ability to get the direct tv now or hulu or sling app for free. But you can also use a computer, or cell phone and do a screen mirroring or beaming to your tv. This way you save big money by not paying high rates for cable/Fios tv.
you save even if you buy a Roku stick $40 or Firestick etc. ($35) or a Chromcast device ($25)

Couple of sale reps told me that I can return the set top box for rental fee if I don't want it. However, if I return the set top box I HAVE to remove the TV service as well. And currently, the double play service is even more expensive than the triple one. It's ridiculous. I even tried to tell them I want to return the set top box and still pay for TRIPLE play service. It doesnt work neither.

I just simply want to eliminate the rental fee by buying my own set top box. Verizon doesn't sell one is fine. I can buy it on Amazon or Ebay. But again, they just want to make money out of it.

Child Item