Our monthly bill is a significant percentage of our retirement income. I just went through downsizing our channel package and I got what I requested. But I'm still not peased. I am stuck paying for hundreds of channels I don't want and never watch which is bad enough, but I am also no longer able to watch channels I want to watch.
I am also displeased with the fact that I had a contract with you which was supposed be in force for two years. This contract included Cinemax. You arbitrarily removed Cinemax from my package with very little warning. What does a contract mean to you?
I want the availability to remove individual channels from my package and add other non-premium channels. I will at least be paying for things I want and not for things I don't. I also want you to honor you side of the contract. If you remove something without consultation, your fees should reflect the change (LOWER THE FEE).