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Slowness getting voice mails on iphone 14 pro

Hello Verizon,

We upgraded my wife's phone to an iPhone 14 pro a couple months ago and also changed our plan to 5g start . Now she has a problem where more often than not she does not get her voice mails anymore. Today she got 5 voice mails at the same time that were from the end of December. I also just called her and left a voice mail and it's been an hour and she has not received it on her phone.

I have a Google pixel 5a on the same family account and don't have this issue so it seems isolated to her device or specific phone number?

Please help!

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Verizon_Support

Hello fern88,

We are here to help, and we know how important it is to receive all your voicemails! Let's see how we can help. Does your wife have any issues with connecting to other services such as calls, texts or data?

-Michelle

fern88

No, she does not. The only other issue we have is that we switched from a 14gb plan to 5g start and now data is extremely slow the majority of the time. I believe we are being throttled because we have in a density populated area in Los Angeles.

Verizon_Support

fern88, thank you for the details. We definitely has some issues regarding your wife's issues and data speeds that we will need to troubleshoot. Please respond to the Private Note sent, so we can get some details to begin.

*Joshua

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