I was a loyal customer of Verizon Fios for a year and 2 months and never missed a payment but yesterday a collection charge was put on my credit report after I canceled the service over 2 months ago!
Before I canceled my service since a competitor offered a much better price, I called Verizon 3 times to know if I would be prorated for the days that overlapped my billing cycle, each representative confirmed that absolutely I can cancel anytime and will be prorated by the day from my billing cycle start date.
I canceled the service 4 days after my new billing cycle started, and received a $0 balance due letter from Verizon in the mail about one month after canceling, figured the appropriate days would be billed later.
Instead, I was charged $56.33, directly out of my account, 2 months after canceling! I disputed the $42 balance with my bank ( deducted the overlapping days) but got a full refund back from Verizon and therefore the bank sent a full refund for $56.33. This was December 14th, 2022. I thought the case was settled, was home for the holidays, and received 0 notice from Verizon that the amount was still due!
Yesterday January 10th received an alert on my credit report that my score went from 799 to 580!! because of a collection charge from Verizon for $56.33 placed on January 7th and past due by 23 days!!
I immediately called customer service and spoke to at least 5 people who all provide a completely inaccurate response, and told me they sent one email to notify me that the $56.33 was still due which I never received! Never received a single collection notice in the mail, and my bank confirmed the credit was amicably refunded by Verizon!!
I called the collection department of Verizon and paid the charges immediately and was told that the collection would remain as a paid collection on my credit report!! I had been building my credit score for the past year and everything now is crumbling down for $56.33 that I was not even due in reality.
I am devasted for the past 2 days I haven't eaten or slept this is devastating and Verizon collection, customer service, and billing seem to be happy to hear they have ruined my credit I put in so much hard work to get close to 800!
I have filed a dispute since I have the supporting documents from the disputed transaction outcome from the bank and receipt, but won't be able to feel Ok until it's removed, this has turned into a nightmare.
Please help!
