I just spent 3+ hours online chat with Verizon to be rewarded with a ticket to investigate after i discovered I was being charged for my kids' devices instead of paying the insurance I supposedly bought for $50 a month.
When we moved from Canada to the US we purchased 3 lines, the kids with $0 phones. Instead of paying for device coverage I am paying $50 a month in device fees that I was told would be credited to my account monthly after the first couple of bill cycles. Verizon claims they can find no previous offers from that month for free phones to remove device charges and retro actively reminburse me. So because I don't have any confirmation of what offers were during Aug/September of 2021 I am just out of luck?
I see that this is a constant complaint for Verizon.
Have some integrity...Do the right thing.
