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Received a bill for devices on account that I currently have active service with Verizon

I received a bill for $2100 on devices, that I have an active account and I am currently paying on. The bill demanded payment, when I called, they had said my Verizon bill was sent to collections, on a cancelled account! This is ridiculous, a negative remark on my credit report because a Verizon doesn’t keep track of their records. I have an open account that I am paying on, and current with my bill on the same devices that I was sent to collections for. Why? That’s my credit, it took a long time to fix it. all that work and now I was sent to collections for an account I’m currently using for devices that I’m currently using!

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Verizon_Support

TalonS99, I would be just as upset over a balance being reported to my credit, that isn't valid. I'm so sorry this happened. When was the account canceled? Was it moved to a new account, or disconnected altogether? Please elaborate to better assist you.

-Vanessa

TalonS99

On my credit report it say the account was closed January 31, 2023 and sent to collections.
I was unaware I had a second account with Verizon, to which I never consented to. My credit took a 50 point decline cause of that.

Verizon_Support

Hello! I'm sorry to read that you have issues with your account, but I will gladly assist you. In order to proceed I will send you a private note.

>Karen

Verizon_Support

Thanks for your continued patience throughout this situation. We'd love to take a closer look and get this resolved, I'll be sending a Private Note in the next few moments, so we can continue!

*Joe

TalonS99

I never got that message, saying you’ll help me out more.. but you never did send that message. Is that what Verizon does say things and don’t stand behind their word?
anyway I talk to Verizon. They said they have nothing they can do with it because this false debt was sold to another company and I have no clue as to get ahold of them. I’ve tried contacting them. But nothing. I’ve disputed it on my credit report but it keeps coming back as active.
someone help me!! Gees! i switched to Verizon cause I thought it would be easier, better. But I probably should’ve stayed with t mobile.

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