I wanted to make this post to inform everyone.
For over 17 years I’ve been with Verizon as loyal customer. Prior to Verizon I had T-Mobile and I ended up switching because of the support I got in stores and how personable their help was over the phone for my parents. It’s 17 years later and I can tell you this is changed drastically.
and I ended up switching because of the support I got in stores and how personable their help was over the phone for my parents. It’s 17 years later and I can tell you this is changed drastically
Getting a hold of someone real on the phone requires a very large time investment, and you also need to be willing to jump through several hoops the three times I attempted I ended up getting somebody on the phone working in a call center from somewhere not in this country, which in all honesty is fine except they had no idea what I was asking or how to help me. It was a very simple request, but they kept giving me random information not even pertaining to it. All I do is get the runaround and I can’t even call my local store because it directs me back to the automated system.
This whole situation is incredibly unfortunate and is showing Verizon‘s true state. I will be switching to AT&T and removing all eight of my lines from Verizon along with partnering with procurement on my team to remove it from my business. I tried several times to talk to somebody about this but no one at Verizon cares if I or you leave .
If you’ve only had Verizon, I encourage you to branch out and try other carriers. Many of them have equal coverage now and their customer service is much better.
