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One unlimited Apple one

33 days ago I changed my plan to one unlimited to get . When I try to start the Apple apps, I get a message about a problem and try back in 15 minutes. Or I get the message We encountered an error while processing your request. Please try again later.”

i have spoken to numerous agents and many hours on the phone trying to get this fixed. One agent say one thing, next agent says something else. I’ve been told that it has been fixed and to give it a day and try again. I’ve been told that the agent is going to look into it and call me back the next day. They don’t.

ANYBODY know how to fix this?

Comments

Verizon_Support

I understand, Tom. That is not the way I want you to feel. What specific apps are you trying to open?

>Bella

Tomd45

I cannot get to an area where I can sign up to Apple one - so, all of them. When I tap the “ get started” button in, I think, apps and add ons, I get a message saying “We encountered an error while processing your request. Please try again later”. That is on the My Verizon iPhone app. If I try the same thing on the Verizon web site, I get a message saying something about I have (something) pending and try again in 15 minutes.

I was thrilled yesterday after spending an hour and a half with somebody (who, btw, gave me two different names as to who they were) that contacted me via twitter, told me that this is a known problem and I would have to be patient. Also, they implied that I should be ok with this because Verizon gave me $40 off my bill.

Again, it took an hour and a half to be told that this was a known problem. Apparently, all the others I have spoken with over the last 36 days, were no aware of the known problem. (one person did tell me that it was known but I didn’t believe him because nobody else at Verizon knew about it)

I’m sorry for rambling on, but I’m am really mad at lack of customer service at Verizon

Verizon_Support

Tomd45, we deeply apologize for this experience with that feature you are trying to take advantage of. We do want you to be able to get sign up for the Apple One services. Have you tried clearing your internet browser's temporary internet files and cookies?

We ask because that is a common step that can help fix that issue with the error message you mentioned. Here is a link to show you how to do that https://support.apple.com/en-us/HT201265

-Steven

Tomd45

I don’t believe that has been suggested. I tried it, and it didn’t work. I open verizon.com, went to apps and add-ons, click on manage by the Apple ones info, and got the same message. “You have a pending order, please check back in 15 minutes to make any modifications.”

julienester

If you're experiencing issues with your Apple One subscription and have already spoken to Apple Support without resolution, your best option is to continue working with Apple Support. They have access to specific account information and can provide tailored solutions for your situation. Keep following up with them until the issue is resolved.

MsCymoan

Been there, done that and I was referred back to Verizon.

MissBlu

I’m having sane exact issue abd uts been several months 🤬

Verizon_Support

We understand the importance of getting the resolution you need for your subscription. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

txgrl1977

Here it is approaching the end of the year 2023, and I'm having the EXACT same problem.

1) Talked to so many reps that say they are Tier 2

2) Performed so many troubleshooting steps

3) Created so many tickets to "engineers"

Verizon can't figure this one out. C'mon man!

Verizon_Support

Hello Txtgrl1977

I'm not showing any known issues with Apple one. What issues are you running into? Please tell us more so we can help.-Joe

DJMAKO

Same problem here. Two support tickets and almost a month later and nothing. We have removed and re-added with the same result. Clicking manage shows pending and it will take a little time for the perk to apply. My phone shows no change to any of my subscriptions.

Verizon_Support

We're sorry for the issues you're encountering DJMAKO. When were these tickets created?

~Ivone

2too2

Hello, I need help with the same... Please let me know what I need to do. I have been through all these same steps.

Spoken with numerous Verizon reps.. In-store can not help. Chat help is clueless...

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