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How do I contact escalation department?

SF26

What is it take to get this issue resolve? I ordered a BOGO watch online Aug 2022 and canceled it within 24 hours before it shipped. Order number: {edited for privacy}. Order location code: {edited for privacy}
The confirmation number to cancel- is {edited for privacy} and the confirmation number - is {edited for privacy} Escalation of the cancellation

But until today Feb 26, 2023, Verizon constantly emails and calls me for the $100 something charge in my account. I've never received the product and never activate the service. I called it 5 times already. WHAT IS IT TAKE TO GET IT RESOLVE AND CLOSE THE ISSUE?

Comments

Verizon_Support

Thank you for bringing this to our attention. I'm here to help. Have you tried contacting our Internet support team at 866-338-7390 to see if they would be able to get this taken care of?

*Debbie

SF26

You turned me into a debt collector no matter how many times I called to resolve the issue, so I should be the one responsible for your internal issue. Are you kidding me?

Verizon_Support

SF26,

I know how important it is for your billing to be correct, and I'd like to point you in the right direction. If your account has been sent to collections, please reach out to our Recovery team at 800-852-1922. They are available weekdays from 7 AM - 7 PM, and they would be happy to help with your account concerns.

-Michelle

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