Hello, I changed my service with Verizon on January 16, 2023 via chat agent. I was told by the agent that I would receive a $200 gift card. I asked if I would receive written communication about this and was assured that I would but I still have not received that. I called Verizon on January 18, 2023 to check on this and was told that I would receive the gift card by February 2023. I called today, on February 28, 2023, and spoke with an agent and a supervisor who both told me that I would not receive a gift card and that there was no way they could check a log of my phone call communication from January 18, 2023 or my chat from January 16, 2023. I am posting on this message board hoping someone can resolve this issue for me. I believe I am entitled to this gift card as it was promised to me by a Verizon agent. I have otherwise not been disappointed by Verizon's service before.
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