Child Item

Site Totals

61277 Questions Answered 267 Categories

Pre-Paid SIM and Porting Number will not activate

I am porting my number and using my own phone into a Verizon prepaid plan. I received and installed the SIM. The envelope states to activate online, but I can't login. A Verizon account requires an active number, as far as I can tell.

I tried calling Verizon support but can't get through to any department because it requires an active Verizon phone number.

I was able to communicate with Verizon Chat from the website, but I was transferred from tier 1 to another support rep. Bounced around to several other reps. 2 hours later I gave up.

So my card won't activate, I can't talk to Verizon support, the instructions that came with card are useless without an active number.

I have already paid 70.00 for the service....so what do I do?

Comments

Verizon_Support

Hey there! We hear your concerns and I know how important it is to get your services up and running! To begin, please send us a Private Note, so we can get this resolved for you right away! *Kris

Antimadder

How do I send a private note? I don't see the option.

Antimadder

Its now been 84 hours. I need my phone to activate today, it was an emergency 12 hours ago. This appears to be the only method of communication to Verizon since I don't have an activated number. I can't call or live chat without signing in. this is kind of ridiculous.

[Deleted User]

@Antimadder

To send a private message, click the username and click send message.

Screen Shot 2022-12-27 at 10.08.57 AM.png

Verizon_Support

You should be able to send us a Private Note after tapping our profile. We also have support available through Facebook and Twitter.

*Gavin

Verizon_Support

You should be able to send us a Private Note after tapping our profile. We also have support available through Facebook and Twitter.

*Adrian

Child Item