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Gizmo Watch Not Auto-Answering

The auto answer function on my daughter's Gizmo watch has stopped working approximately 10 days ago. I have taken it to 2 stores, talked to talk support, the software is updated, the auto answer has been toggled off and on, app has been deleted and re-installed, device has been removed and re-paired. We still can't get it to work. The stores have no answer and either want me to buy another one or buy a phone. I'm not quite interested in either of those options. It just seems unusual that everything else works except for this one function.

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BritneyLynn

Literally exact same, I’ve tried everything. It has been a little over a week.

frz01

I have the exact same problem. I have two Gizmo Watches since around September 2022. They both worked fine up until 3/12/23 when I noticed the Auto Answer feature was not working for both watches. Toggled the feature on and off on both watches, made sure I was up to date on software for my phone and both watches. Re-installed Gizmo Hub app. Deleted my Gizmo Hub account and app and factory reset both watches. Re-installed Gizmo Hub app again, made new account and re-paired both watches. Nothing worked to solve the problem. On 3/18/23 I tried to get IT support via online chat. I realized the rep had no idea about what this watch even was by the questions they were asking me. They were trying to walk me through setting up the Number Share, which is not even possible for the Gizmo Watch. Got off chat and called Verizon Wireless and was on the phone with that rep for 45 minutes. Still nothing worked. Rep said they would open a ticket for further IT support and the rep would call me back in a couple of days. On Sunday 3/19/23 I tried both watches and the Auto Answer feature worked for both. The next day on Monday, I noticed when I went into the Gizmo Hub it did not ask for my pin, I had it set with the pin feature on. I also turned on the vibrate feature on and off on both watches. When I c called both watches, the Auto Answer feature was back to not working. The Verizon rep did actually call me back on 3/21 to let me know they are still working on the problem and he would call me back on 3/24. So it's now almost 2 weeks I am having this problem and almost 1 week since Verizon is supposedly trying to figure it out. Thank you to the other user for posting. Anyone one else experiencing this problem, please post your details.

Verizon_Support

Hey there, BritneyLynn! We are here to assist with your Gizmo Watch inquiries. Please send us a Private Note for further assistance.

*Adrian

Verizon_Support

Good morning, frz01. I undertsand how important it is to always be able to connect and I'd be happy to help with your watch concerns. Please send us a Private Note to get the ball rolling!

*Cheyenne

BritneyLynn

I couldn’t get it to work on the old one.Purchased new Gizmowatch 3 yesterday and the new one won’t auto answer either. I’ve toggled the button on/off multiple times and synced the settings multiple times but it still won’t work. This feature is the main reason that the majority of us purchased the device. It needs to be fixed.

Verizon_Support

Hi, Britney! Thank you for bringing this to our attention, having your device working properly is certainly a concern! No worries, you've reached the right place to assist you. Please, allow us to send you a Private Note to continue assisting you.

>Effie

Verizon_Support

Hi, Britney. Thank you for giving me the opportunity to assist you. Is it ok for you if we continue through this channel?

>Effie

mommabear15

My new Gizmo 3 watch that I bought today does not work with auto-answering either despite updating the software, syncing, toggling on and off the auto-answer feature and restarting the watch. Called customer support and they said to comment on this thread, too. This is unacceptable for an advertised safety feature that does not work for us. They need to resolve it ASAP.

Verizon_Support

Hi, there! We understnad your frustrations after getting a new Gizmo Watch. All features should work upon activating the device. Let's jump into your account to better assist you. We will be sending you a Private Note shortly.

*Andrea

Mpeel2

We’re glad to read these stories, because we thought we were losing it. Same thing with us. We bought our special needs son a Gizmo Gadget eight years ago because we NEED it for his safety, and the auto-answer feature is paramount so we can check on him. It stopped working for us a few weeks ago for the first time ever. We called tech support…they were no help. We just bought the new Gizmo 3, set it up, and the auto-answer is still not working. Toggled it on and off, deleted and reinstalled the app, nothing works. This needs to be fixed ASAP as it is a key feature and reason why we have it. It has always worked perfectly up until recently. Please fix it Verizon and send updates to your customers!!!

1890Studcolt

I just spoke with a very helpful tech support agent at Verizon named Tina. She informed me that ZTE, who manufactures the Gizmo, will be releasing a software update on 4/4/23 to restore the auto-answer feature to our devices. Hopefully, this will work. My wife and I rely heavily on the GPS-tracking and auto-answer features to care for my father-in-law, who suffers from advanced dementia.

Thank you Tina for your help.

frz01

An update: I've gotten nothing by a run around and no help from Verizon over the phone with regard to this problem. But, through trail and error (because, again Verizon has been a waste of time), I figure out what is triggering the problem of why the Auto-Answer feature is not work, with my watches anyway. So I have 2 watches. In the contacts for each watch, I list the other watch as a contact and gave permission for the watches to be able to contact each other. The contact will then automatically list as a Gizmo buddy. I found that when I managed the contacts, and took the permissions off for the watches to contact each other, it triggered the auto answer feature not working. I put the permissions back on for the watches, and Auto-Answer feature worked. Hope this helps for others.

I have had this problem since 3/12/23. I spent a week trying to figure it out. I spoke with a Verizon rep on 3/18/23 and spent 45 minutes on the phone with him trying to solve this problem. He ended up opening up a ticket for further assistance. I heard from him on 3/21 and again on 3/24 saying there was still no resolution. He never got back in touch after that. I called Verizon again on 3/30; spoke with one rep who transferred me to another rep. Thirty minutes into the call I was being transferred to a 3rd rep only for my call to be bounced back to the automated system with a recording that it was after hours for customer service. Verizon didn't drop the ball here, seems like they didn't even pick the ball up. It is absolutely ridiculous that a ticket is open for 2 weeks and no resolution. That I am charged for devices and services that I do not have full use of. People who get the GizmoWatches devices do so to make sure a loved one is safe. And auto-answer is a part of the safety features on this device, and marketed as such. Yet Verizon couldn't care any less about our problems with the devices they sell and service for them.

Verizon_Support

¡Hi Mpeel2! Thanks for contacting Verizon Social Media team. We always appreciate your preference and loyalty if you need personal assistance please contact us through Facebook or Twitter.

>Apollo

Verizon_Support

Hi there! We're glad our service was helpful. That is what matters the most to us. We'll let Tina know about your feelings and remember the Social Media team is available 24/7, so feel free to contact us anytime you need.

>Chris

Verizon_Support

Hi there! Please, send us a PM, so we can talk about your experience with our services. Our main goal is to get better for our amazing customers and the only way to do it is by embracing the feedback you can provide us. Remember we're available 24/7, so feel free to contact us anytime.

>Chris

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