After being a Verizon custome for 15 years I decided to change to AT&T. I always paid on time, bought and paid for my phone up front and took care of my committment to Verizon, however, Verizon did not keep their committment to me. Since I am on a fixed income I explained to them that I needed to be assured of the amount that would be coming out of my check each month. Like a stupid fool I signed up for Autopay because I trusted Verizon. Over the years the quality of service went down, my payments went. I am a senior citizen and when I asked about discounts I was told that there were no discounts for senior citizens, I went along with that thinking that Verizon would take care of me.....they did not! In fact that mislead me and they took advantage of me. I cancelled my service with Verizon on 3/15/2023 and today I say where Verizon took $140.00 from my account without authorization and without any emails or text. Being I am 81 years of age and living off a limited income and with other bills to pay this action left me in total shock and depression. One thing I can say about Verizon is that they left this 81 year old senior citizen penniless and destitute.
