I have returned router and close my account in Aug 2022, the Verizon agent said I donot need to pay anything by that time. And after I received one bill in Sept, I asked the Verizon online chat agent again, I still received the message said I donnot need to pay the bill since I already close my account and donot need to worry it. So I leave it alone. But I received the collection notice in Dec said I have a late pay. So I pay it, but it still affect my credit score a lot.
Does anyone have similar situation? Is not my fault not paying the bill. Is the agent from Verizon give me wrong message. Can I dispute it from the credit report?
