Financial Services (Archive)
Unable to access old postpaid account
I recently switched from a family plan (postpaid) to my prepaid account. My card keeps getting charged for the old account for numbers I no longer own. I have lost access to my old account and Verizon doesn't even share the old bill or the old device trade-in agreements that were linked to me directly. They ask me to…
Changing banks and trying to re-set up auto pay
My wireless account is 17 years old. I have been on paperless billing for many years. My bank bill pay service sends payment every month after I review my bill online and authorize payment. I am changing banks now. New bank says Verizon is eligible for eBill. I filled it all out and system rejects setting up eBill with…
Disconnected After Making Arrangement
I have been a Verizon customer for almost 13 years. I have always made my payments on time until this past year. I have been been unemployed or making very little. I have 5 lines, 3 of them are for my daughters. I got my daughters devices so they can connect with me anytime since they don't live with me. I was 3 months…
Collections notice on my credit report
I have been a mobile phone customer of VZW for over 20 years and my account has always been in good standing. So imagine my surprise when CreditKarma alerted me recently that an entity named Verizon Wireless South had posted a delinquent charge on my credit report for $147! At no time was I ever notified that there was…
Getting Mail From Someone Who Does Not Live At Address
I keep getting letters in the mail from Verizon Wireless addressed to someone who doesn't live at my address. It looks like someone used my address to sign up for Verizon Wireless service and the opted for paper billing to be send to my address. I'm not a Verizon customer so this is not a problem with my bill or service. I…
Account Restricted Lifted
I’m a new customer, I recently moved to a new apartment with my roommates. I left Spectrum very quickly because of horrible customer service, and horrible service during a course of a week.I thought Verizon would be different. Like I stated I recently moved and now have two jobs. I’m getting into my financial health and…
Account shut off after my bank declining debits
I received an email and text message today that my account would be shut off following my bank blocking verizon for debiting my account, and shutting off me debit card after it was stolen. now i’m facing possible disconnection within 24 hours after trying to resolve this issue for over a week. i received the email and text…
Payment investigation
Here it goes over 2 weeks and still nobody has come to me to provide or give me any dang updates about this dang payment investigation of me being charged over dang $500 for some dang returned equipment that was returned way in February and somebody gonna had the dang nerd to charged me for it a couple of weeks ago and no…
Credit Limit
I switched 7 lines over from AT&T in June 2022. We have only upgraded 3 lines so we have installments that add up to about $2,100.00. I am wanting to upgrade one of the other lines and apparently my limit can’t be raised and I am supposed to pay full price? I have credit score of 815+ and have paid my cell bill on…
Gift Card Redemption
Why is it such a pain to redeem a gift card? This does not work, I don't understand why we have to waste time talking to customer service who cannot actually get us access? Why even give gift cards if they are unredeemable. Horrible service and what a waste of time.
I can't pay my bill
I can't pay this bill. I'm homeless. I was evicted from my house in January and I was in a Psych Ward for about a month and couldn't work. I was at a Warming Center where I slept on the floor for 2 weeks and hardly showered because there weren't any showers there. I'm at a shelter now and can't work because I have a SEVERE…
Account in collections issue
My name is Steven. I have had a Verizon customer since 2010. My experience had been positive until recently. Last July my fiancé and I decided to combine accounts. My phone number, devices, and all associated balances were transferred to her account and my old account was closed. Now in February of 2023 when starting the…
Unable to make a payment
I have had my phone number with Verizon since I was a teenager, first through my parents account and then my own when I took responsbility for my line. I have never missed a payment. About a year and a half ago I went blind and I have been struggling financially on public assistance ever since. September is the first month…
Wireless Account Suspended
Good morning. My account was suspended over night and I am unable to make calls due to non-payment. I made the payment last week but the issue is that my phone number is somehow related to two accounts and one of them is not mine. I called Verizon last week and they we able to confirm the payment going to the account that…
Cxloyalty Gift Access Down
What's up with the reward points gift card website?
PAID Account closed and Verizon reported me- how to remove this from my credit???! Please Help !
I was with Verizon for years and when I closed my account in December the app told me I had zero balance. I closed the account with customer service, I had some outstanding trade-in and rebates pending and had them apply the credit toward the final bill and I paid off the remaining balance. I was out of the country for few…
Collections
Does anyone know how to get a in contact with the Verizon collections department. I have spent a countless number of hours getting the run around on the phone and my account is now locked so I can't sign up for the online access to view the progress on my account or the amount needed to pay off. This is still under an…
ACP benefits
How do you get your ACP benefits applied to your account?
collections
Can someone help me get an account in collections settled and deleted off my credit report?
Financing
Been a loyal customer since Verizon acquired Altel. I have had a max of 9 devices and 3 connected devices. The sham-demic(covid) and cancer caused some upheaval in finances. Had top tier financing 8k+. hit a 6-month hard spell where everything was late. I've been back on top for over a year now. And kids and wife want to…
Verizon store rep
When we changed from T-mobile to Verizon, we were told that we would be receiving $200 Visa gift cards per line for switching ( 4 lines). T-mobile did what they could to keep us as customers. But the option of getting $800 in Visa gift cards tipped the scales in Verizons favor. After weeks of trying to get the cards, hours…
Collection account from Verizon and they have no clue what it’s for!!
Hi Everyone! I am beyond frustrated with Verizon and their pathetic excuses that they make up every time something goes wrong. Today, I received a notification from my credit bureau that my score dropped over 100 points because Verizon has reported a collection account for $81. Now I have done business with Verizon for…
Do I have to pay for returned devices?
I wanted to transfer my 5 lines from AT&T to Verizon Wireless in June 2023 but I cancelled it on the same day. I received one phone out of five phones even when I cancelled the order same day. I called Verizon customer service for return information which I did not get in 30 days time. I went to customer service office in…
Disconnection? Where’s customer service?
Geeetings, I am behind 1 day before my 30 days was looking through the fine print and it states you would not disconnect services on Jan 2. My service was interrupted today and I have a payment arrangement for tomorrow. Then there’s no way to reach anyone about the situation. I’ve tried many methods, this is the first time…
Past due balance
Are there any programs to help with past due balances if you can’t pay? I spent four hours trying to get in touch with someone this morning for them to tell me there’s nothing to do. She kept repeating the same sentence to it made me wonder if she just didn’t want to help. I’m not wasting another four hours to find out.
Live Agent
I am trying to chat with an agent but am not having any luck doing so.
Urgent Request
Dear Verizon Customer Service, I am writing to express my profound disappointment and distress regarding two recent experiences I encountered as a Verizon customer. As an 85-year-old individual, I am particularly concerned about the potential exploitation of my age and lack of technical expertise during the upgrade process…
Billing issue
I was billed incorrectly and then told my updated payment would be extended without service interruption. Surprise.. Surprise my service was disconnected and to make it worse I was in the doctors getting diagnosed with Covid and could not make a call due to this error. Not being able top speak to a human is not okay when…
Promise to pay but still got my account suspended
I make a promise to pay but still you guys got my account suspend it and I even cant call to ask because I just got the automated messages, can someone please provide support, I cant even call and the promise to pay inst no supposed to protect our accounts from suspension
Account suspended and bill paid but cant reconnect
So I was late paying my bill and wasn't able to pay until after service was cut off. After paying it says I have over 100 dollars in credit so when i try to "pay bill to reconnect" it says there is no bill to pay. I've also tried hitting the reconnect button in app and on the website to no avail. I also have tried calling…