My apartment building provided us with a gigabyte of internet as well as tv services for $50/month. However, they ended that deal last month, and I needed to call to set up new services at my address. When doing so, the phone operator walked me through a new plan, and I confirmed my agreement to it -- The plan was to be $100 for a gigabyte of internet speed, and that is it. No TV, no add-ons, nothing. Yet, I just received my first bill for the new plan, and it is $235. I am being charged an outrageous discrepancy when compared to what I was told I would pay. When contacting support, I was told there was a multitude of notes made on my account on the day that I spoke with the operator, but no changes were put in place. They just keep reiterating that fact without helping me address the ridiculous charges to my account, of which I am refusing to pay for. This is an unfair and incredibly unprofessional practice on Verizon's part. I was under the impression that I would be receiving discounts that I did not get, and instead, my bill just rolled over to the new amount without any changes being made to lower that cost. Any idea how I can dispute this?
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