I have a very simple issue that I'm sure happens to thousand of customers each day. My auto-pay debit card had recently changed, and I did not have time to go to verizon and change it before auto-pay tried to pay and it got rejected...therefore i received an email alert today.
Naturally, a multi-million dollar company attempting to save more money won't allow a long time verizon customer to actually speak live with a customer service agent on the phone who in this case would have resolved my issue within 1 minute.
Instead, my time was wasted with a live chat agent who assured me auto pay was enforced which wasn't my question. Eventually she gave the cut-off date of May 14th with led to me asking more questions, and eventually the conclusion that I need to make a manual payment.
Please send me a transcript of this conversation please?
Thank you
Greg
