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Only 1 Bar

For several months only 2 bars at home. Now only 1. Often calls come in but no one can hear me. Or I call and there’s no audio on either end of my line. If calls work, then intermittently I can’t be heard. When on Bluetooth in car, have 5 bars but drops down at traffic signals and as leaving complex calls drop or I can’t be heard. This is unacceptable. I pay too much for this bad service. Using wifi when home for internet. Iphone SE 2020. Thinking after all these years, jump ship AT&T or Tmobile

Comments

Verizon_Support

Hello, Tired23, I'm sorry to hear that you are experiencing service issues around your home and that it is causing you to think about going to another provider. We're here to help. You mentioned that you have seen 2 bars of service for several months. Were you seeing more bars before that? Are you able to use service without a problem once you are away from your home area? If so, how far away from your home do you have to travel before service improves?

-Lauren

Tired23

Hi Lauren. Right now isn’t a good time to respond. What hours and which days are you available?

Anita Pulido

Verizon_Support

Hi there, just wanted to reach out again to let you know that we're still available for you here. Please don't hesitate to provide us with the additional details we asked for above. We're just a few clicks away.

~Izzy

Tired23

Apparently this same exact issue is affecting Verizon customers across the country! I see new posts now.
At first when I drive onto the blvd I had 5 bars. But as traffics signals were approached the bars went down to 1. The bars stayed low off/on. But of course Houston traffic prevented me from paying constant attention to bars. I’m home now - only 1 bar then 2 then 1 then 2 again and on and on. Not good for any calls. What if 911 needed.

Tired23

BTW - I used troubleshooting on Verizon app. Did no good. Obviously not my iphone.

Verizon_Support

We appreciate your response, Tired23, and want to narrow down the cause of your calling concern. Please know the signal strength on your device is not necessarily an indicator that there is a problem. With that being said, are you experiencing an issue with calls in other areas aside from around your home? Are you experiencing any issues with text or data?

-Lauren

Jjohnson32710

He repeatedly gave you the details. That’s the whole point. I’m sitting in the Houston area currently with one bar wondering why I stayed with Verizon. 🤦🏻‍

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