I tried to sign in my account and as an end result, needed to reset some of my basic info, such as zip code - which was evidently wrong as I've been a customer for many years and it has changed a few times. The online account access was cancelled but I was unable to sign back in because my zip code was wrong. SInce then I've been billed, etc, and have repeatedly tried to sign in so I can pay it - but of course it won't let me and your chatbots are poorly designed and end up causing a great deal of frustration. I could design a better interface - unless of course the point of it is to prevent customers from actually being able to bother the employees who have better things to do with their time than help those who need it
HOW CAN WE SPEAK WITH A LIVE AGENT? I see that question asked a lot but the only answers are evasive and just send me back to do the same thing - in this case enter my various zip codes to validate my email - which I can't do - AND THAT IS THE PROBLEM!!!!!!
