I've called the service number twice and went through all the device rebooting. At the end of one call the Verizon phone representative insisted that I need to upgrade to triple play plan to make sure my problems were resolved. I refused and in return did not get an appointment for home service. The second call didn't get that far. After the reboot routine, I was told that they would call back in an hour. Two hours later I got an automated call back with a robo operator that could not hear my voice or key commands.
I've left requests for call backs and no one calls. All I want is to be able to watch TV without pixelated video. I was one of the first Verizon Fios customers in metro Richmond, Virginia. I'm about ready to dump all my equipment at the Verizon store and end my 20 year relationship with Verizon Fios.
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