I have updated to an 14 and i want to unlock my old phone
We want to make sure you have all the information you need to unlock your old phone. Here's a link to our unlock policy with more info: https://www.verizon.com/about/consumer-safety/device-unlocking-policy
Was your previous phone purchased from us and used for at least 6 months?
~Jesse
We want to make sure we are able to help out with any questions you might have. If you still have questions, let us know, and we'll be happy to help.
~Freddy