We're sorry to read that you have issues paying your bill. We would love to help. We have sent a private note. ~Peter
I’m having the same issue ! So annoying
I am trying to schedule a payment and cannot. I do not have an alternate account or payment method..
Please advise
Hi Oliver20202. I hear your frustration with scheduling your payment. Let's help first with options for paying the bill with this resource on Paying your Verizon mobile bill FAQs: https://www.verizon.com/support/pay-bill-faqs/
Please share more details on any error messages and obstacles you encounter when paying your Verizon bill. Are you working with Verizon FIOS, Wireless Prepaid, or Wireless Postpaid service?
-Deb
I am as well… it says choose another payment method or payment account and I do not have another method. The other card I had on file has disputes I had to handle and close it.
Hey there, Renea3, I'm sorry to hear you're running into an issue with your payment method. Are you trying to make a payment now? Is this error showing when trying to add this payment method to your account?
-Lauren
Same issue. They accepted my card to pay off my phone but when I try and upgrade they won't accept AMEX, 3 different visas, or PayPal. All banks have been contacted and it's a Verizon issue. There are thousands upon thousands of other community members complaining of the same issue since 2020! When you try and reach out for help CS either doesn't understand or they insist it's your bank.
Same issue here. Trying to schedule a payment in the payment arrangement page on the app and it tells me to choose a different account or a different payment method. I don’t have either of these things.
We understand the importance of scheduling your payment on time and would like to help. Please tell us, have you used the same payment method before? Check out accepted payment methods and more on the link below:
http://spr.ly/6609jhXoz.
~Maria
Yes I have always used my checking account and now it's saying to use a different form of payment. This is such an inconvenience
That is definitely unusual. We recommend removing the payment method, and adding it again if you keep getting the same message. If the problem continues, let us know.
~Freddy
I paid $70 on my bill w a Visa.
Checked the balance, went back 2 MINS LATER USING THE SAME CARD to pay what was left & got the message that Verizon "doesn't accept this payment method." 🤬 It was ACCEPTABLE a few minutes ago, but now nope.
Customer service keeps replying saying they are SORRY ppl are having issues, yet it never GETS FIXED. My phone will be shut off in 2 days because if can't find a payment method the system will TAKE for the other $31. I tried 2 other payment methods- both of those not working too.
*As a business owner myself, I would never ignore THIS MANY complaints across internet. Sadly, starting to regret switching from Tmobile.
The last thing we would want is for you to have any regrets switching to Verizon, Sagelmoon. That is definitely strange to have a payment accepted from your Visa and then for it to be declined when attempting another payment with the same card. We are here to help, are you still having issues processing the payment?
-Joseph
I'd like to know why I can use my Chime Visa card to pay my bill online, but when I go to a store purchase a new phone, I'm told my Chime card cannot be accepted. That makes ZERO sense to me.
I have the same question! I put my bank acct #, bank card!! What is wrong with this website. Ugggh
Mine lets me know they have my bank acct #.
I Thought GREAT! USE IT! TO NO AVAIL
I have this exact problem
We appreciate your efforts to make your payment online and would like to help. To better assist, please tell us. Are you using a valid payment method? Is the card number, expiration date and zip code entered correctly?
I'm having same issue. Tried two different cards. The same thing happened a month ago now I'm nervous they may turn off my service. How did you resolve this? I know both my cards have more than enough funds.
We're sorry to read that you are having issues with your payments. Is this through the app or the website?
I keep having the same issue. Verizon must know about this issue by now so why won't they fix it? I better not get charged a fee for being late when I've tried multiple times to pay it!
Hi Bri573, thank you for lifting your concerns about not being able to pay your bill. What error are you getting when you try to pay? Is this something that just started?
-Melissa
Verizon most definitely has an issue with their payment system. Like so many others, I have worked with verizon support for weeks on this very same issue. Tried deleting both of my credit cards and re-adding them, but verizon will not accept the mastercard. Tried using the website, the app, vr,... you name it. It's bafd enough that verizon has this problem (too many people reporting it to deny), but they can't seem to fix it. I've been bounced between support, sales and financial services, none can figure it out. Seriously considering switching to another carrier (already tested the card with them by buying a cable) and it works just fine as it does with every other establishment. Also confirmed that the bank isn't seeing hits to the card from verizon. This is definitely a verizon issue.
Hello jz6563. We do see many different reasons card providers may allow certain transactions through while blocking others, so we strongly recommend reaching out to your card provider to see if they are blocking it for any reason. I'm also sending you a Private Message here so we can help ensure nothing on your account is causing an issue.
-Josh
Im having the same issue this is frustrating
We never want our customers to have an issue with our selfserve options. We will send you a private message to look into this issue with you.
-Toni
