Phone says disconnected for incoming calls, but I have service

3 days ago anytime someone calls my phone they receive the message, “The number you called has been disconnected, changed, or is no longer in service”. However, I can see when someone is calling, but there is no sound when I answer. I can call out on the phone and my text messages work. I have turned Wi-Fi off to see if there is a problem there, but it all still works. The other family members on the plan don’t have this problem and my bill is not past due. Help! Anyone else ever had this happen before?

Accepted answers

Jimsmom5

I just fixed my phone everyone. Try this below.

1. Settings

2. Phone

3. Announce Calls

3. Change it to always. Some how mine was on never.

it fixed it and I got calls right away! I hope this helps everyone

Moderators note: You can also visit our device troubleshooting tool to troubleshoot issues you're having with receiving calls.

All comments

Verizon_Support

We're sorry to read about the issue with answering calls. What troubleshooting have you done with the device? Is the device up to date with software updates? ~Peter

Verizon_Support

We are here ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you with your incoming calls.

https://www.verizon.com/support/contact-us/#mobile

Vivman442

Im having the same issue. I tried resetting my phone, updating my phone, turning airplane mode on and off, adjusting my 5G/LTE settings back and forth, and multiple other steps, all of which have failed spectacularly. That’s just the tip of the iceberg with Verizon’s failings as a cell provider this year. Im on the verge of dumping Verizon and I’m in the process of doing my research on who would make a fine replacement.
please fix this, I’m exhausted

Verizon_Support

We are sad to see you are considering leaving us. Please tell us, are you experiencing issues with data and messages? Also, are multiple devices being impacted? ~Geo

bbagenstose

Hi, I first had to go through chat-bots, then over to first level live agent support, then over to 2nd level technical agent support before they could fix it. When I asked what the problem was the agent said "Its a known internal problem" and when asked if there would be any reimbursement since I couldn't receive calls, and had to waste 30 min of my morning, the agent simply said no and "unfortunately with technology there will be issues at times and it is not perfect".... But, of course the bill will be perfect. Terrible service from Verizon Wireless. @vzw_customer_support

Verizon_Support

Being able to receive calls is a big reason for having a phone, and we don't want you to keep having issues. Just to make sure, are you able to receive calls? How do your texts and data perform? Have there been any changes to your account?

~Jesse

Jeneeyes

I have been dealing with this for years. I have gotten multiple people doing the same help. Now my phone drops calls and what not. I work for a hospital and use my Verizon line for work. Their employees tell me that this situation is non existent however I told them I have proof by videos of people calling my phone. They refuse to give me the legal teams information I’m at the point I feel they could do better for the prices we pay for their services. Verizon has been no help but finally I’m glad I’m not the only one.
verizon should probably figure out what the problem is or let us that have phone payments off the hook to switch to someone that could be more available and use the service that we pay for.
just for the record I do network setting reset at least 8 times a day and my dropped calls are more often then what goes through. I get emails from employees and videos of employees calling my phone to get a disconnect.

Verizon_Support

We hear your frustration, Jeneeyes. Connection is everything and so important to stay connected with friends, family and the world. Let's work together to determine options for the best Verizon experience. Please reply to the following private message so we may collect accurate details.

-Deb

Verizon_Support

We value your time, and we are here to help. Please reach out for assistance. https://www.verizon.com/support/contact-us/

~Geo

Jrw0376

Having the same problem! Been on support with Verizon for 3+ hrs just for them to tell me they don’t know why it’s doing that and reach out to someone else. Poor service and assistance from technical support!

Verizon_Support

Jrw0376, we don't want you to have problems with your incoming calls. Calls are a huge part of your service, and having people be able to reach you is super important. Does this happen when anybody tried to call you or only certain people? When did this start happening?

~Jesse

jcwells88

On hold with support right now for this exact issue. No idea when it started, my phone is my life line for work, be nice to know what’s causing this and what can be done to fix it.

Verizon_Support

jcwells88, thank you for bringing this to our attention. Incoming calls are already a big part of a phone's service, and especially so when it's used for work. When did you start having problems with your phone's incoming calls? What troubleshooting did you try?

~Jesse

LindseyRad

Has anyone figured out how to fix this problem? My phone is doing the same thing.

SynthpopAddict

@vzw_customer_support
if someone's number is showing up as "disconnected" to other callers, is it a CNAM database problem? If the database information needs to be updated for someone's number, this is a Verizon issue.

Verizon_Support

Hello LindseyRad, thank you for reaching out. Are you still having issues with your service? Please let us know we're here to help.

~Ivone

Mwarden

Same thing is happening to me it is quite frustrating and I am expecting a very important phone call in the next couple of days. Does anyone have any fixes for this yet? To Verizon what seems like a little issue could lose people jobs and money Verizon needs to fix this issue.

Jimsmom5

Same for the past 3 weeks. I can’t get any help with Verizon. This really does effect peoples work and life. Please let me know if anyone can fix it.

Jimsmom5

I just fixed my phone everyone. Try this below.

1. Settings

2. Phone

3. Announce Calls

3. Change it to always. Some how mine was on never.

it fixed it and I got calls right away! I hope this helps everyone

Moderators note: You can also visit our device troubleshooting tool to troubleshoot issues you're having with receiving calls.

Verizon_Support

We recommend accessing this link: https://www.verizon.com/support/devices/#mobile and finding your phone model to troubleshoot your service issues. Please make sure you're signed into your My Verizon account so the troubleshooting is saved. Please keep us updated so we can work through this and make sure a solution is found if troubleshooting doesn't resolve this.

~Jesse

Verizon_Support

We're sorry to read about the issues with your service. We're here to help. When did this begin? Is your device's software up to date? ~Peter

Christy848

I spent 5 hours on phone with tech support today. They "fixed it' and it worked for 2 hours, now it's happening again. I just tried your fix and unfortunately it didn't work for me.

Verizon_Support

Christy848, we'd be more than happy to help troubleshoot any service concerns. Could you please tell us a bit more about the service issues you're experiencing? When did this start?

~Izzy

AshB3

Same issue here. Verizon has been useless it resolving the issue. I’ve wasted so many hours getting passed around from person to person. Half of them transfer you into a disconnect. No one will resolve the issue. A lot of people call but it won’t come through. Same with text. I’m a business owner and my phone is almost useless now. Verizon has been the worst to deal with. No solution in site. Will probably have to pay out an insane amount of money and switch carriers so my phone is actually usable as a phone.

Lissantim00

I am having same exact issue, I have already went through all the troubleshooting with Verizon made a support ticket and they say nothing wrong with my service. Mine started when I switched my plan along with other devices in account which don’t have this problem. I have service but no incoming calls( I’m disconnected) it seems to be a Verizon problem with service going to lines no way it’s a device internal problem, bc I can do all other services on device and make calls out. Only FaceTime will it ring and I am able to pick it up. this is insane Verizon! I have been with you for 20 years and this is what we get a run around. Oh and not to mention I pay $450 every month and for last 20 years my phone bill has never been below 300$. Do better!

LI11ITH

Could you please specify Make and Model you are using. Also, your steps are not clear. Where are you suggesting to find phone?

Gabriel83

For me it worked going to Settings/General/reset/reset network settings.
this is on Iphone, I don’t know how you’d do that in other devices.
hope it helps!

DougDMT

I started having this issue yesterday on my Android. I Reset my mobile network settings, I restarted the phone, nothing works. Sometimes when I place a call, I get a message that the number can't be completed as dialed, Sometimes it goes through fine. I cannot receive any calls, callers all get the message that the number they are calling has been disconnected. (it has not been, other Apple phones on the account still work). Wifi calling is off. Texting still works. Called my local store and they don't know what's wrong. My FirstNet phone works fine, but that's my work phone. Must be a Verizon issue of some kind but losing phone function for two days now is not acceptable.

Verizon_Support

@DougDMT
wrote: I started having this issue yesterday on my Android. I Reset my mobile network settings, I restarted the phone, nothing works.

We understand how important it is to remain connected and we know it must be concerning to not be receiving calls. Thank you for sharing with us the steps that you have already attempted. Can you share with us what device you are using that is having this issue? Is it possible that your device has a Do Not Disturb mode enabled?

-Andi

DougDMT

I am using a Gallexy S23+ Do Not Disturb is not enabled and I went through all of the troubleshooting steps and none of that worked.