iMessage

tjjquinn

Same Verizon plan, same phone number for years. Changed to a new iPhone 14 Pro from iPhone 10. Now all messages go out and come in as a "green" bubble, not the iMessage Blue bubble. I have tried resetting the phone, turning off iMessage, turning off the phone, and restarting iMessage, turning off and on SMS, and other suggestions to no avail.

Verizon_Support

We want to make sure you get the help you need with your iMessage. We have a great troubleshooting guide available that can help you. Here's a link: https://www.verizon.com/support/apple-iphone-14-pro-troubleshooting/ From there, search for "Can't send or receive iMessages" and follow the troubleshooting.

~Jesse